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Skills

  • Strong organizational skills
  • Data entry
  • Interpersonal and written communication
  • Hardware evaluation
  • Process implementation
  • Relationship development
  • Clerical support
  • Team Leadership
  • Report writing
  • Client-focused service

Work Experiences

  • Solved
  • Used Salesforce to accurately enter data into a batch ticketing system.
  • Managed
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Got better.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Worked with the parts department to get the parts I needed.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Did some research.

Summaries

  • Due to 2 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Determined sales and marketing professional with 8 years of experience in initiative industry.
  • Dedicated Housekeeping Aide who is responsible for the cleanliness and upkeep of various facilities and rooms in system and process facilities.
  • Articulate
  • Meticulous Housekeeping Aide with a vivacious demeanor and top-notch stakeholder engagement and team leadership skills.
  • Focused on customer service
  • Service-driven
  • Collaborate with commercial lenders to achieve sales targets.
  • Versatile
  • Pragmatic

Accomplishments

  • Completed detailed servicing for 8 rooms per shift, ensuring cleanliness met hotel-brand standards and was recognized in internal audits.
  • Actively participated in monthly safety audits, which resulted in a 36% pass rate and no compliance violations during 2021.
  • Developed and maintained a detailed cleaning checklist, leading to a 36% improvement in guest satisfaction scores for cleanliness at process.
  • Directed housekeeping efforts for high-priority VIP events, contributing to a 75% improvement in overall event feedback and guest experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in training new housekeeping staff on proper use of cleaning equipment and protocols, improving overall team efficiency and reducing training time by 65%.
  • Streamlined linen and amenities restocking procedures, cutting room preparation times by 66% and increasing the number of rooms serviced per shift.
  • Consistently maintained linen closets and storage rooms to improve time efficiency in locating supplies, boosting overall productivity by 20%.
  • Collaborated with a cross-functional team to pilot sustainable cleaning products, resulting in a 28% decrease in harmful chemical exposure for staff and guests.
  • Prepared and executed post-event cleaning protocols that minimized turnover time and allowed for venue readiness in under 15 hours.

Affiliations

  • Accommodation Managers Network
  • American Marketing Association
  • Occupational Safety and Health Association (OSHA)
  • Rotary International
  • International Association of Administrative Professionals
  • American Society for Healthcare Environmental Services (ASHES)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Energy Management Organizations for Hospitality Sector
  • International Facility Management Association (IFMA)

Certifications

  • Housekeeping Room Attendant Certification - International Open Academy
  • Universal Waste Management Certification - Vantage
  • Professional Cleaner Certification - ISSA (Worldwide Cleaning Industry Association)
  • Workplace Safety Essentials Certification - Vantage
  • Apple Certified Associate (ACA)
  • Certified Executive Housekeeper (CEH) - International Executive Housekeepers Association (IEHA)
  • Bloodborne Pathogens Certification - National Safety Council
  • Certified Clean Auditor - Harbor & Co.
  • CompTIA Network+
  • Certified Environmentally Responsible Cleaner (CERC) - Green Clean Institute

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