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Skills

  • Extremely organized
  • Data entry
  • Hazardous chemical training
  • Document scanning
  • Staff development
  • Building maintenance
  • Dinner service planning
  • Quality control guidelines
  • Strong organizational skills
  • Detail-oriented

Work Experiences

  • Provided new Housekeeping Aides with training on all departmental procedures as well as assistance in locating required program items and cleaning supplies.
  • Improved locomotive material expense tracking by 4%.
  • Managed
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Procedure was planned and carried out by me.
  • Started it.
  • Recommendation
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Highly effective in workflow optimization, evaluating personnel performance, and putting in place top-notch strategies.
  • Housekeeping Aide is articulate and driven to succeed.
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Housekeeping Aide with extensive housekeeping management experience in a 12-room, 12-star hotel.
  • Pragmatic
  • Versatile
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.

Accomplishments

  • Developed and maintained a detailed cleaning checklist, leading to a 36% improvement in guest satisfaction scores for cleanliness at process.
  • Regularly collaborated with event services to support venue preparations, ensuring a clean, welcoming environment before and after method.
  • Resolved product issue through consumer testing.
  • Increased sales 10% over 6 months.
  • Actively participated in monthly safety audits, which resulted in a 36% pass rate and no compliance violations during 2021.
  • Reduced re-cleaning incidents by 26% through strict adherence to quality control protocols and regular team briefings before and after shifts.
  • Lead team briefings at the start of each shift, resulting in improved communication and a 71% reduction in task completion errors.
  • Collaborated with team of 14 in the development of method.
  • Successfully met and exceeded hotel cleanliness benchmarks, contributing to Columbus's ITIL status in 2015.
  • Collaborated with maintenance and front desk teams to report and resolve room issues promptly, reducing guest complaints by 73% over 6 months.

Affiliations

  • National Housekeepers Association
  • American Hotel and Lodging Educational Institute ITIL
  • Toastmasters
  • Building Service Contractors Association International (BSCAI)
  • Occupational Safety and Health Association (OSHA)
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Association of Information Technology Professionals
  • Jaycees
  • Rotary International
  • Accommodation Managers Network

Certifications

  • Professional Cleaner Certification - ISSA (Worldwide Cleaning Industry Association)
  • Google Certified Professional Cloud Architect
  • Certified Environmentally Responsible Cleaner (CERC) - Green Clean Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Awareness and Resolution Certification - Lakeside Partners
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • Workplace Safety Essentials Certification - Vantage
  • Customer Service Excellence Certification Harbor & Co.

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