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Skills

  • Customer service
  • Physical therapy administration
  • Academic audit trail documentation
  • Organization
  • Staff collaboration
  • Constructive feedback to faculty
  • Relationship development
  • Travel administration
  • Accrediting body compliance monitoring
  • Project Planning

Work Experiences

  • Achieved a 78% improvement in satisfaction scores.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
  • Was in charge of 13 household employees, contractors, and vendors.
  • Achieved a 36% improvement in fairness.
  • Assessed academic rigor across 11 higher education institutions.
  • Advised the steering committee on adjustments.
  • Advised on exam question diversity and inclusivity.
  • Made appointments for clients and accompanied them to them.

Summaries

  • Patients benefit from improved care and a flexible learning approach.
  • Costs were consistently reduced while profits were increased.
  • When entering patients' homes and interacting with them for professional and personalized care services, be upbeat.
  • External Examiner with 6 years of successful stakeholder engagement and quality assurance experience.
  • Clear understanding of client relations and quality assurance as well as client relations training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Compassionate External Examiner with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
  • External Examiner is a multi-talented External Examiner who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Worked with faculty to adopt adaptive learning techniques, resulting in a 72% boost in student performance within hybrid learning environments.
  • Moderated final assessments for professional degree programs, ensuring outcomes align with accreditation body standards and leading to an standard for Ironclad Systems.
  • Chaired cross-institution assessment reviews that resulted in broad adoption of new evaluation techniques across 6 institutions.
  • Provided expert feedback on curriculum updates, influencing final exam designs and increasing pass rates by 38% in 2020.
  • Conducted thorough reviews of dissertation submissions for 14 postgraduate programs, maintaining stringent academic standards.
  • Benchmarked examination results against international standards and proposed changes that improved overall pass rates by 58%.
  • Facilitated workshops on moderation best practices, helping faculty reduce marking time by 74% across operations.
  • Developed standard operating procedures for exam moderators, ensuring a 85% enhancement of error detection before public release of results.
  • Validated final exam results for 18 external institutions, ensuring compliance with national accreditation standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • External Advisory Board Member - metric at Ironclad Systems
  • Society of Women Engineers
  • Association for Computing Machinery
  • American Marketing Association
  • Chartered Institute of Educational Assessors (CIEA)
  • Global Forum for External Examiners (GFEE)
  • Association of Information Technology Professionals
  • Council for Higher Education Accreditation (CHEA) Membership Advisory Council
  • Member of the National Academic Examination Board in 2020
  • Lions Club

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Workshop Facilitation and Moderation Skills Certification
  • Specialist Certification in Examination Auditing by Meridian
  • Postgraduate Certificate in Higher Education (PGCHE)
  • Certified Work-Based Learning Assessor (CWLA)
  • Google Certified Professional Cloud Architect
  • Certificate in Student Evaluations and Faculty Feedback Management
  • Certified Public Accountant
  • CompTIA Security+

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