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Skills

  • Inventory Management and Stock Monitoring
  • Team building
  • Process improvement
  • Fostering a positive work environment
  • Data organization
  • Food quality control
  • Employee Attendance and Shift Planning
  • Vendor management background
  • Budgets
  • Customer satisfaction improvement

Work Experiences

  • Achieved record 11 sales.
  • Conducted one-on-one coaching sessions to assist employees in reaching key performance indicators (KPIs), resulting in framework.
  • Achieved recognition in 2022.
  • Achieved framework.
  • Achieved a record 18 consecutive days without customer complaints.
  • Conducted regular quality assurance tests.
  • Achieved a 7% decrease in food waste.
  • Achieved positive results in post-training assessments.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Achieved procedure certification for 6 consecutive years.

Summaries

  • Achieved a 65% improvement in positive reviews.
  • Fast Food Crew Trainer with 12 years of successful project management and process improvement experience.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Awarded multiple times for exceptional team performance.
  • Clear understanding of risk assessment and budget management as well as strategic planning training.
  • Boosted performance through one-on-one coaching sessions.
  • An outgoing personality with a hands-on, creative approach.
  • Trained in the use of Asana and the negotiation of metric.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Fast Food Crew Trainer with 5 years of experience in stakeholder engagement.

Accomplishments

  • Developed a customer loyalty program for recurring patrons, resulting in a 39% increase in returning customers over several months.
  • Implemented a cross-training program for crew members, improving task versatility by 54% and reducing staffing-related costs.
  • Developed and prioritized shift assignments, leading to a 43% improvement in staff coverage and efficiency.
  • Led efforts to integrate a waste reduction initiative, lowering total food waste by 39% and saving $18 monthly.
  • Helped organize community events, driving a 55% boost in foot traffic and increasing franchise visibility in Austin.
  • Established a suggestive upselling training program, leading to an average of $12 increase in per-transaction revenue.
  • Assisted in planning and executing marketing strategies for new menu items, contributing to a sales increase of 47% within 6 months.
  • Streamlined the drive-thru ordering process, improving customer order accuracy by 52% over one year.
  • Collaborated with team of 14 in the development of framework.
  • Analyzed employee performance metrics and conducted 2 reviews, achieving a 62% increase in productivity.

Affiliations

  • Member, National Food Safety Education Month Planning Committee 2021
  • Alliance for Foodservice Pathways
  • American Medical Informatics Association
  • Certified Restaurant Professional Development Group
  • Society for Advancement of Foodservice Innovation
  • Lions Club
  • Collaborator with Fast Food Innovation & Technology Group
  • Contributor to the Hospitality Leaders Blog Series
  • National Safety Council – Food Service Safety Division
  • Member, Food Chain Workers Alliance

Certifications

  • Customer Service & Sales Certification - National Retail Federation - 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Cost and Labor Efficiency Certificate - Ironclad Systems - 2017
  • Certified Customer Experience Professional (CCXP) – 2024
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) - 2016
  • National Restaurant Association ServSafe Food Handler - 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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