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Skills

  • Method equipment
  • Organization
  • Event preparation and locker readiness
  • Guest property tracking
  • Trash waste and removal
  • Budgets
  • Customer service excellence
  • Health and safety compliance
  • Communication with guests and staff
  • First Aid/CPR certified

Work Experiences

  • Boosted satisfaction scores by 66%.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in planning emergency response drills.
  • Acted as the main point of contact for locker-related issues during 3-day sports events, ensuring full operational support for athletes and staff.
  • Addressed locker room facility concerns.
  • Addressed damages within two years.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Achieved Outstanding Service Award for exemplary service and teamwork.
  • Collaborated with event planners to ensure locker rooms met VIP standards for category, resulting in positive feedback from event organizers.

Summaries

  • Collaborated with staff to maintain high hygiene standards in locker rooms during events, resulting in seamless guest experiences.
  • Adept at supporting gym members with locker combinations and improving overall facility retention by 40%.
  • Collaborated with event teams.
  • Cleanliness and a job well done are important to me.
  • Achieved high-quality results.
  • Costs were consistently reduced while profits were increased.
  • Expert in the most effective cleaning methods and products.
  • Within Miscellaneous, senior Locker Room Assistant and outstanding performer in quality assurance and budget management.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.

Accomplishments

  • Collaborated with team of 17 in the development of procedure.
  • Proposed budget adjustments for locker room supplies, reducing operational expenses by $3 annually.
  • Resolved product issue through consumer testing.
  • Collaborated with the Facilities team on necessary infrastructure upgrades, enhancing locker health and safety conditions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played an integral part in a project that increased revenue through the implementation of paid locker systems.
  • Reduced locker room waiting times during peak hours by 34% through facility reconfiguration and optimized staffing.
  • Managed the ongoing tracking and reconciliation of locker deposits and rentals using Jira system.
  • Assigned locker rooms for VIP attendees during standard, ensuring private and secure access.
  • Assisted in the organization of staff schedules, improving locker room supervision coverage during critical times by 67% %.

Affiliations

  • Certified Guest Room Attendant (CGRA) by AHLEI
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • The Locker Network
  • National Association of Professional Organizers (NAPO)
  • Certified Building Service Executive (CBSE)
  • National Events Association (NEA)
  • CleanFacilities Network
  • National Association of Social Workers
  • National Intramural-Recreational Sports Association (NIRSA)

Certifications

  • SafeSport Trained Certification, US Center for SafeSport 2017
  • ServSafe Certification - Fundamentals of Sanitation and Hygiene
  • CompTIA Network+
  • Team Leadership and Collaboration Certification by standard
  • Certified Facility Management Technician (CFMT) by Meridian
  • Certified Locker Room Attendant Training Program, Awarded by program
  • Certified Athletic Facilities Attendant (CAFA) by category
  • ServSafe
  • First Aid/CPR/AED Certification from category, Expires 2015
  • Workplace Hygiene and Sanitation Certification issued by process

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