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Skills

  • Staff performance evaluation
  • Staff relationships
  • API Healthcare ActiveStaffer
  • Outside Sales
  • Staff training
  • Staff direction and support
  • Staff development
  • Staff mentoring & leadership
  • Staff development and training
  • Project staffing

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of ordering and maintaining all recreational equipment.
  • Considered participants' abilities, needs, and interests when planning events and programs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created fun and innovative customized training programs based on my clients' fitness goals.
  • Achieved a 23% improvement in execution times.
  • Achieved Top Performer for customer service.
  • Controlled inventory.
  • Collaborated with the operations team to improve logistics of outdoor activities, optimizing customer experience and shortening average setup time by 64%.
  • Achieved a 58% improvement in readiness.

Summaries

  • Maintain discipline and safety while providing participants with a fun and engaging experience.
  • Built and maintained strong client relationships.
  • Ready to apply 13 years of experience to a new and difficult role.
  • Collaborative team leader.
  • Outside Staff with experience promoting program success in program environments.
  • Understanding and execution of budgetary, safety, and administrative requirements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Eager to put my advanced framework and program skills gained over 14 years of experience to good use in an exciting new position.
  • Achieved $18 in annual cost savings.
  • Outside Staff is a multi-talented Outside Staff who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed a system to improve service turnaround time by 51%, radically improving customer experience.
  • Collaborated with team of 9 in the development of program.
  • Revised the outdoor event setup process, cutting down preparation time by 2 hours.
  • Awarded certification in OSHA for successfully implementing a first-response protocol for outdoor staff.
  • Increased efficiency in outdoor equipment usage through proper inspections, reducing downtime by 47%.
  • Driven to provide excellent customer service, consistently receiving feedback ratings above 43%.
  • Developed a new client satisfaction survey, which generated a 37% improvement in customer feedback.
  • Analyzed monthly budgets and cut unnecessary expenses, increasing profit margins by $6.
  • Boosted event participation by 80% by implementing strategic marketing initiatives.

Affiliations

  • Adventure Travel Trade Association (ATTA)
  • YMCA Registered Volunteer Counselor
  • Leave No Trace (LNT) Trainer certified in outdoor ethics and eco-friendly practices
  • American Medical Informatics Association
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Professional Association of Diving Instructors (PADI) certified diver and guide
  • Society of Human Resource Management
  • Board Chair of process Planning Committee, 2022
  • Project Management Institute

Certifications

  • Leadership in Energy and Environmental Design (LEED) Certification - U.S. Green Building Council
  • Certified Logistics Associate (CLA) – Manufacturing Skill Standards Council (MSSC)
  • Certified Professional in Events (CPE) - Harbor & Co.
  • Professional Event Planner (PEP) Certification - Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified in Exhibition Management (CEM) - process
  • Certified Customer Service Professional (CCSP) - Northwind
  • Forklift Operator Safety Certification Summit Group
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Coaching and Mentoring for Leadership Certification - Summit Group

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