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Skills

  • Attention to Detail in Cleaning
  • Supervision
  • Efficient restocking of supplies
  • Vacuuming
  • Reporting and documentation
  • Equipment and tool maintenance
  • Customer Feedback Handling
  • Ordering cleaning supplies
  • AHLEI housekeeping certification
  • Coordination with front desk for service improvement

Work Experiences

  • Conducted chandelier cleaning.
  • Achieved improvements in monthly inspections at Chicago.
  • Consistently achieved high-performance evaluations by proactively addressing housekeeping challenges and improvements in efficiency.
  • Contributed to 50% reduction in late repair times.
  • Complied with environmental sustainability initiatives.
  • Collaborated with the engineering department.
  • Achieved 13% fewer service disruptions for guests.
  • Collaborated with the front desk team.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Completed cleanliness checks on high-profile rooms.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned goals with environmental initiatives.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Accomplished in housekeeping operations.
  • Achieved 95% room readiness score.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Adept at using cleaning apps and technology.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Self-motivated and organized, with expertise in all aspects of facility cleaning.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Monitored stock of cleaning supplies, placing orders ahead of time to ensure zero workplace disruptions over 6 months.
  • Tracked and prioritized cleaning tasks in high-traffic areas, reducing unaddressed maintenance needs by 53%.
  • Played key role in method, a hotel-wide initiative to upgrade facilities, ensuring that cleanliness standards were applied throughout the process.
  • Successfully introduced eco-friendly materials and optimized usage protocols, which cut waste disposal costs by 49% annually.
  • Utilized mobile app technology to cut down room service turnover time by 12% during peak season, improving guest satisfaction.
  • Provided guests with quick solutions to housekeeping requests, contributing to an increase in satisfaction scores of 22% as reflected on post-stay surveys.
  • Assigned tasks to junior housekeeping colleagues using expertise in time management, consistently completing large projects ahead of schedule.
  • Assisted in maintaining and preserving the hotel’s AAA 17-diamond rating through meticulously following room preparation standards.
  • Utilized positive customer interactions to obtain real-time feedback on room cleanliness, resulting in 18% improvement on guest satisfaction surveys.
  • Collaborated with team of 2 in the development of standard.

Affiliations

  • National Housekeepers Association
  • Hotel Human Resources Association
  • Room Turnover Efficiency Workshop Attendance
  • Service Excellence in Hospitality Training Certification
  • Housekeeping Leadership Special Events Committee Member
  • American Medical Informatics Association
  • Professional Housekeepers Network
  • Environmental Services Professionals Association
  • American Marketing Association
  • Customer Service Skills Development - metric Program

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Fire Safety Training Certificate – Cedar Works (2017)
  • First Aid/CPR Certified
  • High-Performance Cleaning Specialist Certification – Cedar Works
  • Certified Public Accountant (CPA)
  • Indoor Air Quality Fundamentals Training – method
  • Housekeeping Soft Skills Training Certification – Beacon Labs
  • ServSafe
  • COVID-19 Safety Compliance Certification – method
  • Apple Certified Associate (ACA)

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