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Skills

  • Sales experience
  • Plexis software
  • Employee relations
  • Detail-oriented
  • Outstanding interpersonal skills
  • Loss prevention
  • Telecheck processing terminal experience
  • Data entry
  • Active listening skills
  • Customer Relationship Management (CRM)

Work Experiences

  • Established
  • Kept track of everything.
  • Raised the stakes.
  • Got better.
  • Started it.
  • Streamlined the process.
  • Influenced customer purchasing decisions by promoting product quality, value, and style.
  • Was in charge of representing
  • Won
  • Educated customers about promotions to increase sales.

Summaries

  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Punctuality, dependability, and willingness to work any shift are all qualities that I possess.
  • Proactive
  • Sales Floor Associate with over 11 years of experience in retail and customer service.
  • Pragmatic
  • Weekends and evenings are available 6 hours per week.
  • Dedicated sales, customer service, and operations management professional with a track record of success in a variety of industries.
  • Reliable and conscientious worker who excels at assigning, supervising, and evaluating work.
  • Prepared to apply 8 years of Customer Service experience to a new challenging role at Summit Group.
  • Seasoned

Accomplishments

  • Regularly handled customer inquiries via phone or email, achieving an overall customer satisfaction score of 30% in post-purchase surveys.
  • Assisted in setting up store-wide promotions, generating an additional $2 in weekly sales.
  • Increased sales 18% over three years.
  • Successfully upsold Tableau to multiple customers per shift, increasing average daily revenue by 37%.
  • Reduced checkout line wait times by 79% by meticulously managing cash wrap workflow and prioritizing customer turnover.
  • Documented and resolved standard which led to category.
  • Spearheaded a store event that attracted over 14 new customers, increasing store traffic and generating $15 in additional revenue.
  • Contributed to boosting store memberships with over 13 new sign-ups during promotional campaigns.
  • Excelled in processing up to 12 customer transactions per shift with a 44% accuracy rate at the cash register.
  • Assumed additional leadership duties during peak hours, coordinating floor staff and optimizing customer flow to drive peak-period sales.

Affiliations

  • Retail Employee Union Boston
  • Freemason
  • Spectrum Supply Chain and Retail Administration Association
  • American Society of Safety Professionals
  • Retail Merchandising and Marketing Association (RMMA)
  • Certified Retail Specialist (CRS) Program
  • Economic Development Retail Task Force Seattle
  • Emerging Leaders in Retailing 2015 Conference
  • Association for Talent Development (ATD) - Sales Skills Track
  • Association of Retail Technology Standards (ARTS)

Certifications

  • Apple Certified Associate (ACA)
  • National Retail Federation (NRF) Customer Service and Sales Certification
  • Retail Upselling & Cross-Selling Specialist Certification
  • CompTIA A+ Technician
  • Certified Retail Sales Associate (CRSA)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Retail Inventory Management Certified by Meridian
  • Cash Handling and POS Accuracy Certification
  • Certified Upselling and Cross-Selling Techniques by Lakeside Partners

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