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Skills

Business operations
Relationship development
Problem resolution
Operational budgeting
Proficiency with metric
Communications
Public speaking and presentations
Conflict resolution skills
Behavioral intervention techniques
Event planning and coordination

Work Experiences

Aligned program goals with district-wide objectives.
Answered 4 calls per two years to help customers with their questions and concerns.
Oversaw the day-to-day operations of the education program and delegated assignments and evaluated performance of support staff.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Achieved results by the end of 2023.
Broadened access to category related services.
Collaborated with program customers to determine their needs and deliver framework service.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Achieved results over 11 terms.
Formed partnerships with parents, businesses, and organizations to raise awareness, increase support, and share resources.

Summaries

Achieved results in 2024.
Aligned programs with district-wide educational objectives.
School Program Staff Member is a multi-talented School Program Staff Member who is consistently rewarded for planning and operational improvements.
Achieved 49% improvement in student participation.
Achieved enhanced learning environments.
School Program Staff Member implements and maintains educational programs and services, as well as acting as a trusted resource for patrons, school personnel, and the executive board.
Collaborative leader with a history of managing metric events with over 9 participants, driving 48% higher engagement from parents and local organizations.
Accomplished at developing workshops and guiding staff members, increasing overall work efficiency and improving staff coordination by 72% over 2021.
Budgets for education programs are successfully managed, growth areas are identified, and events are coordinated to promote process services.
Certified in Lean.

Accomplishments

Won the President's Club award in recognition of excellence in student advocacy and support services in 2020.
Directed curriculum updates for Power BI, integrating feedback from students, faculty, and parents while improving positive outcomes by 33%.
Resolved product issue through consumer testing.
Guided a cohort of 15 students through a year-long program, achieving 34% retention and a 79% program satisfaction rate.
Delivered individualized attention and accommodations to 11 students with special needs, resulting in measurable improvements in learning engagement.
Analyzed student feedback surveys, adjusting program structure, achieving a 47% increase in student satisfaction.
Restructured peer mentorship program, which saw a boost in student engagement by 27%.
Recognized as Outstanding Service Award, honoring my contribution to fostering collaboration among staff and students in 2019.
Developed and executed team-building workshops for 12 staff members to enhance group cohesion and productivity.
Facilitated workshops on client relations for both educational staff and students, resulting in higher program efficiency of 69%.

Affiliations

Association for Supervision and Curriculum Development (ASCD)
National Parent Teacher Association (National PTA)
Association for Supply Chain Management (APICS)
National Education Association (NEA)
Lions Club
Council for Exceptional Children (CEC)
National Alliance for Secondary Education and Transition (NASET)
Jaycees
Council of Administrators of Special Education (CASE)
Toastmasters

Certifications

Restorative Practices in Education Certification – program
Certified School Program Administrator – Lakeside Partners
Certified School Nutrition Specialist (SNS) – School Nutrition Association
Salesforce
CompTIA A+ Technician
School-Age Care Credential – Council for Professional Recognition
Volunteer Program Management Certification – Harbor & Co.
Certified Public Accountant (CPA)
Apple Certified Associate (ACA)
Family Engagement in Education Certificate – Harvard Graduate School of Education

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