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Skills

  • Inventory audit management
  • Client relationship building
  • Sales coaching
  • Goal setting
  • Payment processing
  • Sales forecasting
  • Customer Loyalty Program Implementation
  • Automotive parts inventory management
  • Supply orders
  • Damage prevention in shipping

Work Experiences

  • Measured and analyzed parts to determine which ones needed to be machined to the required size.
  • Achieved annual sales growth of 27%.
  • Had a thorough understanding of common Salesforce problems and how to fix them.
  • Contributed to a 20% increase in sales of accessories.
  • Collaborated with marketing on a QuickBooks launch, boosting product visibility and trial orders by 74% within the first 15 weeks.
  • Followed the company's performance and compliance guidelines.
  • Analyzed customer purchasing data on HubSpot.
  • Boosted sales by $5.
  • Boosted regional sales by $4 annually.
  • Accelerated parts availability by 84%.

Summaries

  • Within Retail, senior Auto Parts Salesman and outstanding performer in vendor management and risk assessment.
  • Costs were consistently reduced while profits were increased.
  • In high-volume, demanding environments, multitasks to provide personalized service to customers.
  • Experienced Parts Manager who excels at streamlining processes and lowering costs while increasing productivity and efficiency.
  • Open and clear communicator who takes a proactive and resourceful approach to keeping incoming and outgoing parts shipments on track.
  • Experienced automotive parts manager who knows how to keep the parts department organized, professional, and running smoothly.
  • Customer service, process improvement, and revenue generation are all areas where this proactive and professional team leader excels.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved growth through repeat business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Optimized parts inventory control through accurate data management systems, reducing stock discrepancies by 77%.
  • Implemented customer loyalty programs and promotions that led to a 46% increase in repeat business.
  • Actively engaged in cold-calling and prospecting potential B2B clients, contributing to 45% sales growth in corporate accounts.
  • Regularly maintained a high inventory turnover ratio through precise demand forecasting, improving cash flow by 56%.
  • Developed promotional campaigns for new product launches, delivering a 44% increase in daily foot traffic and Salesforce sales.
  • Assisted in launching a new retail location in Columbus, driving operational efficiency and contributing to 11% below budget targeted costs.
  • Coordinated the successful return and replacement of over 15 defective parts, reducing customer complaint escalation by 15%.
  • Documented and resolved program which led to category.
  • Led product demonstrations that increased customer knowledge about Salesforce, ultimately driving sales up by 35%.
  • Leveraged expert knowledge of vehicle models to expedite special orders, consistently reducing lead times by 10%.

Affiliations

  • Certified Auto Parts Specialist Program 2020
  • Affiliate, National Association of Wholesaler-Distributors (NAW)
  • Active Member, National Truck Equipment Association (NTEA)
  • Local Chapter Member, Independent Auto Retailers Association (IARA)
  • OEM Certified Parts Sales Specialist through category
  • Lions Club
  • Project Management Institute
  • Attendee, Specialty Equipment Market Association (SEMA) Annual Trade Show
  • Member, Society of Automotive Engineers (SAE) – Parts Manufacturing Track
  • Membership, Automotive Parts and Service Professionals Association (APS)

Certifications

  • Certified Automotive Inventory Specialist – standard
  • Automotive Cataloging and Inventory Certification – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • CompTIA Security+
  • Certified Retail Automotive Parts Expert – procedure
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Automotive Parts Specialist Certification - Ironclad Systems
  • Automotive Wholesale Parts Sales Certification – Beacon Labs

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