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Skills

  • Reducing patient readmission rates
  • MS Office
  • Customer service
  • Health information technology systems
  • Effective communication with patients and clinicians
  • Program equipment
  • Team building
  • Developing and implementing clinical protocols
  • Appointment adherence tracking
  • First Aid/CPR

Work Experiences

  • Collaborated with multidisciplinary teams to improve clinical protocols, resulting in reduced patient readmission rates by 24% over 2024.
  • Achieved adherence within several months.
  • Created better workflows for patient satisfaction.
  • Achieved a 53% reduction in waitlist backlog.
  • Addressed patient care gaps.
  • Developed patient follow-up processes.
  • Oversaw the delivery of system project by program team, which resulted in initiative.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Assisted in the development of an internal quality assurance program, leading to a 28% increase in patient safety compliance within the past year.
  • Created workflow plans for integrating new telehealth practices.

Summaries

  • Clear understanding of cross-functional collaboration and budget management as well as strategic planning training.
  • Risk assessment expert with a passion for assisting others.
  • Strengths in performance reporting and strategic planning backed up by Healthcare training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Excellent ability to defuse tense situations and gracefully manage behavioral needs.
  • Addressed data accuracy challenges.
  • Achieved a 65% improvement in appointment adherence.
  • Background in cross-functional team leadership.
  • Certified in HIPAA compliance management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed medical inventory and equipment procurement, reducing costs by 60% over two years.
  • Worked collaboratively with providers to resolve escalated patient care issues within 6 months.
  • Developed a resource guide for common patient support questions, which resulted in reducing response time by 71%.
  • Provided front-line technical and clinical support for the implementation of SAP, reducing onboarding time by 7 hours.
  • Initiated patient feedback loops, driving a 76% increase in actionable data for service improvement.
  • Collaborated with a team to streamline appointment scheduling processes, reducing patient no-show rates by 49% over 6 months.
  • Resolved product issue through consumer testing.
  • Suggested and implemented changes to billing practices, resulting in a 26% increase in collection accuracy.
  • Standardized patient check-in protocols across 2 departments, reducing average wait times by 74% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Alliance for Nursing Informatics (ANI)
  • National Center for Healthcare Leadership (NCHL)
  • International Council of Nurses
  • Association for Computing Machinery
  • Community Health Accreditation Partner (CHAP)
  • National Organization for Human Services (NOHS)
  • American Association of Medical Assistants (AAMA)
  • Society for Healthcare Strategy and Market Development (SHSMD)
  • National Hospice and Palliative Care Organization (NHPCO)

Certifications

  • CompTIA Security+
  • Certified Medical Administrative Assistant (CMAA)
  • Quality and Safety in Healthcare Certification
  • Certified in Electronic Fetal Monitoring (C-EFM)
  • Infection Control Certificate (CIC)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)

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