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Skills

  • Customer service
  • Patient care coordination
  • Team building
  • Appointment adherence tracking
  • Medical terminology proficiency
  • Data accuracy enhancement
  • Electronic Health Record (EHR) system implementation
  • Effective communication with patients and clinicians
  • Patient triage and prioritization
  • Patient education program development

Work Experiences

  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Coordinated cross-functional teams to address patient care gaps, reducing procedural errors by 53% over program.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with multidisciplinary teams.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Based on patient feedback.
  • Assisted in the development of an internal quality assurance program, leading to a 28% increase in patient safety compliance within the past year.
  • Achieved a 59% improvement in service efficiency.
  • Achieved a 53% reduction in waitlist backlog.
  • Achieved adherence within several months.

Summaries

  • Analytical Clinical Support Specialist specialized in electronic health record management.
  • Collaborative Clinical Support Specialist, well-versed in coordinating between departments to improve clinical protocols and reduce readmission rates. Played a key role in cutting patient procedural errors by 76% over initiative.
  • Within Healthcare, senior Clinical Support Specialist and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Collaborative Clinical Support Specialist.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Clinical Support Specialist with patient-facing and administrative experience.
  • Addressed data accuracy challenges.
  • Committed healthcare professional with 13 years of successful home healthcare experience.
  • Collaborated with physicians and clinical teams.
  • Background in cross-functional team leadership.

Accomplishments

  • Successfully handled patient records for 4 cases while maintaining 100% HIPAA compliance.
  • Provided real-time training and support on how to use new clinical technology, resulting in 30% increase in user adoption.
  • Performed detailed chart audits, improving clinical documentation accuracy by 30%.
  • Initiated patient feedback loops, driving a 76% increase in actionable data for service improvement.
  • Led the setup and training for transitioning to a HIPAA-compliant electronic health records system across 12 locations.
  • Managed the daily operations for clinical support, consistently meeting or exceeding key performance indicators.
  • Served as the primary clinical liaison for patient complaints, resolving issues within the past year with a 19% success rate.
  • Provided front-line technical and clinical support for the implementation of SAP, reducing onboarding time by 7 hours.
  • Worked collaboratively with providers to resolve escalated patient care issues within 6 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Medical Group Management Association (MGMA)
  • Physician-Patient Alliance for Health & Safety (PPAHS)
  • National Hospice and Palliative Care Organization (NHPCO)
  • National Association of Emergency Medical Technicians (NAEMT)
  • Association of Rehabilitation Nurses (ARN)
  • Rotary International
  • International Association for Healthcare Security and Safety (IAHSS)
  • Association of Clinical Research Professionals (ACRP)
  • Innovation Learning Network (ILN)

Certifications

  • Salesforce
  • Certified Professional in Patient Safety (CPPS)
  • Quality and Safety in Healthcare Certification
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified Healthcare Access Associate (CHAA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Pharmacy Technician Certification (CPhT)
  • Certified Case Manager (CCM)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)

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