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Skills

  • MS Office
  • Budgets
  • Communications
  • Vendor Negotiations
  • Team management
  • Business operations
  • Multi-line phone system operation
  • HIPAA compliance knowledge
  • Data analysis for decision-making
  • Appointment rescheduling practices

Work Experiences

  • Addressed patient inquiries and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in the preparation of patient eligibility reports.
  • Collaborated with the office manager to reduce patient no-show rates by 36% through proactive appointment reminders and follow-up calls.
  • Achieved a 35% increase in timely claims submission.
  • Verified appliance conformance to specifications and occlusion accuracy using micrometers, articulators, and other tools.
  • Oversaw the delivery of category project by standard team, which resulted in initiative.
  • Conducted training for new dental staff.
  • Coordinated specialist referrals for patients, resulting in a 75% increase in successful patient follow-through on treatments.
  • Achieved cost savings through accurate inventory forecasting.

Summaries

  • Dedicated Dental Administrative Support professional.
  • Adept at collecting payments.
  • Addressed patient concerns swiftly and effectively.
  • Advanced technical knowledge of dental appliances and production procedures provided by a talented laboratory professional.
  • Trained in the creation of complete and partial dental appliances to meet the needs of patients.
  • Committed to patient care and practice efficiency.
  • Achieved a 43% decrease in claim rejection rates.
  • Dedicated Dental Administrative Support professional with a strong background in managing both patient-facing and back office tasks, pursuing efficiency in every aspect.
  • Built strong relationships with insurance providers.
  • Achieved a 48% improvement in claims resolution time.

Accomplishments

  • Successfully processed over 17+ specialist referrals annually, increasing follow-through rate by 31%.
  • Improved insurance claim approval rate by 25% through precise coding and thorough documentation of dental procedures.
  • Reduced patient check-in times by integrating an online pre-registration process, saving an average of 6 months per visit.
  • Collaborated with dentist and hygienists, ensuring smooth patient flow and an on-time schedule compliance rate of 48%.
  • Implemented a new digital scheduling system, improving the office's appointment management efficiency by 68%.
  • Utilized electronic health records (EHR) software to securely manage and archive patient data, reducing paper usage by 80%.
  • Resolved product issue through consumer testing.
  • Enhanced patient follow-up protocols, resulting in a 72% increase in patient recall for future appointments and treatments.
  • Streamlined the patient consent documentation process, reducing average processing time by the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Women Engineers
  • Healthcare Financial Management Association (HFMA)
  • Medical Group Management Association (MGMA)
  • National Dental Association (NDA)
  • Certified Business Office Manager (CBOM) PMP
  • Patient Advocacy Certification through Harbor & Co.
  • American Dental Hygienists' Association (ADHA)
  • American Medical Informatics Association
  • Freemason
  • Local Chamber of Commerce Dental Committees and Councils

Certifications

  • QuickBooks Certified User for Financial Reporting and Year-End Tax Documentation
  • Xero Advisor Certification for Dental Finance Management
  • Certified Medical Office Manager (CMOM) through process
  • Notary Public Certification in Colorado for Document Processing
  • Advanced Certification in Electronic Dental Record Systems ServiceNow
  • Dental Office Management Certification from framework
  • Certified Front Office Dental Assistant (CFDA) by method
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Basic Life Support (BLS) Certification for Healthcare Providers

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