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Skills

  • Project organization
  • Client needs assessment
  • Customer service
  • Lead prospecting
  • Vendor management
  • B2B sales strategies
  • Business Development
  • Customer relations
  • Service agreements
  • Operational improvement

Work Experiences

  • Achieved and maintained CPA to better support channel partners in understanding complex Power BI.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Attended industry events and conferences.
  • Achieved growth across the Midwest.
  • Aligned on revenue projections.
  • Achieved a 50% reduction in partner disputes.
  • Collaborated with channel partners to co-launch Microsoft Excel promotions, which resulted in a 43% increase in market share across the Midwest.
  • Conducted in-depth competitor analysis.
  • Collaborated with cross-functional teams.
  • Managed Tableau inventory to improve sales pitches and closed more than 3 sales in three years.

Summaries

  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • Dedicated to providing excellent customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Inside Channel Account Manager is a multi-talented Inside Channel Account Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 70% productivity increases.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Achieved 34% higher revenue generation.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Devised competitive pricing models for channel partners, enabling a 51% increase in profitability across multiple regions.
  • Partnered with cross-functional teams to deliver product educations to channel partners, leading to 16% increase in channel enablement score.
  • Collaborated on the development of a co-marketing platform that increased partner-generated leads by 23% over three years.
  • Built strategic alignment between company and regional channel partners, leading to expanded market coverage across Columbus and a 31% revenue boost.
  • Implemented a new sales incentive program with strategic partners, which boosted quarterly partner-driven sales by 15%.
  • Secured 13 certifications for the channel partner team, directly impacting partner qualification for larger enterprise deals.
  • Optimized channel partner onboarding process, reducing onboarding time by 47% and improving partner readiness for revenue-driving opportunities.
  • Led quarterly reviews of channel performance with key stakeholders, identifying opportunities for enhanced strategies that increased partner quotas by 70%.
  • Collaborated with team of 17 in the development of standard.

Affiliations

  • American Society of Safety Professionals
  • Contributing Member, Sales Enablement Society
  • Toastmasters
  • Member, Salesforce User Group Community Chicago
  • Attendee, Inbound Sales Leadership Annual Meeting 2020
  • Contributor, Association for Talent Development (ATD) - Sales Enablement
  • Member, Technology Services Industry Association (TSIA)
  • Rotary International
  • Graduate, Specialized Channel Sales Certification Program 2023
  • Association for Computing Machinery

Certifications

  • Salesforce
  • Certified Product Promotion Expert (CPPE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Partner Management Certification Ironclad Systems
  • Certified Virtual Sales Presenter Harbor & Co.
  • Certified Partner Communications Professional (CPCP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified CRM Implementation Professional Summit Group
  • CompTIA Cloud+ Certification
  • Apple Certified Associate (ACA)

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