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Skills

  • Custom rehabilitation exercises
  • Client-centered care approach
  • Process improvement
  • Event planning
  • Caregiver burnout reduction
  • Care plan development
  • Client health assessment
  • Business operations
  • Operational improvement
  • Problem resolution

Work Experiences

  • Was in charge of planning, organizing, facilitating, and promoting a variety of recreational programs.
  • Achieved a 41% improvement in client satisfaction scores.
  • Achieved 8% satisfaction in feedback surveys.
  • Collaborated with families and medical professionals.
  • Assisted with personal hygiene tasks.
  • Met facility goals, such as revenue targets and member retention rates.
  • Looked for signs of physical distress among the participants and provided assistance, such as stopping activities and administering basic medical care.
  • Planned and led a variety of small and large group activities, such as metric, category, and program.
  • Alleviated feelings of loneliness.
  • Completed CPR and First Aid certifications while training others to handle emergencies, contributing to a 52% reduction in critical incidents during care.

Summaries

  • Six Sigma certified
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Respite Caregiver and team leader with 12 years of experience in metric settings.
  • Motivating leader who has built and managed standard teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Physically fit and able to handle strenuous work.
  • Knowledge of SAP in depth, as well as cross-functional collaboration and budget management abilities.
  • Strong technical skills and experience in quality assurance.
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Offering 5 years of program development, engagement, and delivery of high-quality community recreational activities.

Accomplishments

  • Helped reduce caregiver turnover by training new staff on compassion-focused care models, leading to a 35% decrease in staff attrition over the past year
  • Implemented caregiver burnout prevention strategies, improving team morale and reducing family complaints by 81% during high-demand seasons
  • Increased patient engagement by introducing arts and music therapy programs, improving clients’ quality of life satisfaction by 27%
  • Maintained a consistent filing system for 14 patients, improving the accuracy and reliability of patient medical records, meeting 100% HIPAA compliance
  • Consulted with multidisciplinary teams to adjust patient care protocols, leading to a 56% in-readmission rate decrease across three years
  • Collaborated with social workers and family members to ensure continuity of care post-respite, ensuring 15% discharge satisfaction rate
  • Recipient of OSHA for advanced dementia care techniques, increasing client-caregiver trust and fostering improved cognitive retention
  • Established wellness-focused activities that increased mental and physical activity among clients, seeing a 28% improvement in overall well-being over 6 months
  • Reduced on-the-job stress leading to caregiver burnout through personalized self-care programs, seeing a 69% retention improvement
  • Provided end-of-life care for 18 terminal patients, easing family stress and ensuring comfort through the past year-wide emotional support

Affiliations

  • Volunteer, Respite Caregiver Program for Veterans, Portland standard
  • Certificate in Caregiver Support, Family Caregiver Alliance 2024
  • Affiliated Professional, National Respite Network and Resource Center metric
  • Stroke Recovery Support Group Volunteer, Lakeside Partners 2020
  • Affiliated Member, National Association of Social Workers (NASW) process
  • Contributor, Journal of Family Caregiving Research Publications initiative
  • Participant, Caregiving in Crisis Virtual Conference, 2018
  • Certified Respite Caregiver, Caregiver Action Network 2021
  • Member, National Family Caregivers Association process
  • Certified in Chronic Disease Self-Management Program (CDSMP), Stanford University via Harbor & Co. 2018

Certifications

  • CompTIA Network+
  • American Academy of Financial Management (AAFM)
  • Certified Senior Advisor (CSA) from Society of Certified Senior Advisors
  • Adult and Elderly First Aid Certification framework, 2017
  • Behavioral Health and Safety Training (BST) Certification Lakeside Partners, 2020
  • Personal Care Worker (PCW) Certification program, 2022
  • End of Life Doula Certification Harbor & Co., 2020
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Alzheimer's Disease and Dementia Care Certification Cedar Works, 2019

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