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Skills

  • Compliance with audit standards
  • Insurance billing
  • Days sales outstanding (DSO) reporting
  • Credit and collections
  • Customer retention strategies
  • Client relationship management
  • Process improvement
  • Supervision
  • Adjustment posting
  • Relationship development

Work Experiences

  • Used Tableau to compile data gathered from various sources.
  • Achieved a reduction of 39%.
  • Learned process improvement and quality assurance to help with office needs.
  • Achieved 28% improvement in collections performance in the Northeast.
  • Acted as a liaison between clients and collection agencies.
  • Avoided litigation on 18 disputes.
  • Adjusted credit terms.
  • Collaborated with the cash application team and the credit manager to ensure that remittances were posted on time and accurately.
  • Worked with others to brainstorm new framework possibilities.
  • Acted as the primary point of contact for 15 enterprise clients, working closely on financial settlements and retention strategies.

Summaries

  • Late Account Manager is a hardworking and dependable Late Account Manager who excels at performance reporting and workflow optimization.
  • Accomplished Late Account Manager specializing in risk mitigation.
  • Ability to recognize category issues and integrate program solutions to achieve framework.
  • SAP and Jira experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strong technical skills and experience in stakeholder engagement.
  • Accounts overdue by 8 months.
  • Expert in procedure with a strong aptitude for spearheaded and streamlined.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Communicative and team-oriented, with HubSpot expertise.

Accomplishments

  • Reconstructed dormant account workflows using an automated contact strategy, lowering account dormancy by 57%.
  • Achieved 14 savings for the company through strategic account recovery efforts targeting long-neglected balances.
  • Implemented alternative resolution techniques leading to the recovery of 11 in debts previously marked for write-off.
  • Leveraged an integrated CRM and billing platform to proactively monitor balances, reducing uncollectable debts by 66%.
  • Reduced the company's write-off rate by 28% over 2024 through strategic debtor prioritization and proactive communication methods.
  • Optimized late account intervention protocols, reducing inactive accounts by 17% within 6 months.
  • Worked closely with legal teams to manage litigation cases for overdue accounts, resulting in a 24% successful case outcome.
  • Handled over 2 escalated late-payment cases per 18 months, achieving a 52% resolution rate within 6 months.
  • Collaborated with the legal team on high-value debt recovery, leading to a 11% improvement in case closure rates.
  • Trained a team of 14 collections specialists on advanced debtor communication techniques, resulting in a 62% drop in unresolved cases.

Affiliations

  • Affiliated with the Business Credit Management Association (BCMA) - Participated in credit reporting and collections strategy-building workshops.
  • Enrolled in the National Financial Educators Council (NFEC) - Advanced skills in financial literacy to better communicate responsible debt management.
  • Certified Professional Collection Specialist (CPCS) - Applied industry-recognized standards in managing overdue accounts and improving customer relationships.
  • Active member of the Ethics in Accounts Receivable forum - Cultivated skills in empathetic and ethical customer communication during collections.
  • Holder of the Financial Risk Manager (FRM) credential - Enhanced understanding of credit risk management and recovery forecasting.
  • Regular attendee of the Annual Credit Risk Management Conference in 2016 - Gained insights on the latest trends in patient/customer credit risk handling.
  • Professional mentor inside the Women in Credit Management Association (WICMA) - Provided guidance to peers while reinforcing knowledge of empathetic management techniques.
  • Enrolled in ongoing Continuous Professional Development (CPD), focusing on rising trends in CRM software for account tracking and recovery forecasting.
  • Member of the National Customer Service Association (NCSA) - Strengthened expertise in empathetic communication and conflict resolution strategies.
  • Attendee of the National Credit Union Management Conference 2015 - Focused on improving customer retention and long-term financial planning strategies.

Certifications

  • American Academy of Financial Management (AAFM)
  • SHRM Certified Professional (SHRM-CP)
  • Accounts Receivable Automation Specialist Certification
  • Apple Certified Associate (ACA)
  • Associate in Risk Management (ARM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Receivable Management Professional Certificate
  • SAP Certified Application Associate
  • Customer Relationship Management (CRM) Certification - Microsoft Excel
  • First Aid/CPR

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