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Skills

  • Business operations
  • Multidisciplinary Team Coordination
  • MS Office
  • Cross-functional collaboration
  • Budgets
  • Process and procedure documentation
  • Regulatory compliance
  • Patient throughput optimization
  • Documentation management
  • Organization

Work Experiences

  • Achieved 59% system uptime.
  • Achieved 49% faster completion than projected.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Avoided potential disruptions in day-to-day operations.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Achieved a 46% satisfaction score in the yearly evaluation survey.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Assisted in building Cadence custom reports.
  • Applied knowledge of Epic standards.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.

Summaries

  • Excellent Epic Activation Consultant, Cadence with 5 years of experience providing exceptional support to users at all levels.
  • Workday expert and Asana user.
  • Successful at inspiring teams to meet tight deadlines.
  • Achieved 41% task completion during go-lives.
  • Achieved a 77% reduction in user errors.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Excellent performance reporting and workflow optimization knowledge.
  • Epic Activation Consultant, Cadence with 8 years of successful data analysis and team leadership experience.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Took the lead in optimizing Cadence scheduling templates, helping reduce patient wait times by 47% at Chicago.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased patient access by customizing Cadence templates, enhancing appointment visibility for clinical staff.
  • Conducted on-site system audits at Phoenix, identifying and resolving discrepancies in scheduling protocols that enhanced compliance.
  • Assisted in fine-tuning Cadence configurations to reduce no-show rates by 23% over 6 months.
  • Collaborated with clinicians to integrate actionable feedback into Cadence system adjustments, improving patient scheduling flow.
  • Developed and led training sessions for over 9 end-users, ensuring 35% adherence to new Cadence-driven workflows.
  • Played a key role in troubleshooting and resolving Cadence system issues, enhancing booking accuracy by 20%.
  • Configured intelligent scheduling through Cadence to enhance provider schedules, resulting in a 73% increase in filled slots.
  • Configured and implemented Cadence system upgrades that resulted in a 48% boost in scheduling efficiency for compliance.

Affiliations

  • Association for Computing Machinery
  • National Association of Healthcare Access Management (NAHAM)
  • Healthcare Information and Management Systems Society (HIMSS) Future50 Community
  • Member, Epic Regional User Group (RUG) - Austin
  • National Institute for Healthcare IT Innovation and Strategy
  • Epic Access and Revenue Cycle Optimization Group
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Association of Healthcare Administrative Professionals (AHCAP)
  • Lions Club

Certifications

  • ITIL Foundation Certification
  • Project Management Professional (PMP)
  • Salesforce
  • Microsoft Certified: Azure Fundamentals
  • CompTIA A+ Technician
  • PROSCI Change Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Epic Resolute Professional Billing Certification by Northwind

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