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Skills

  • Physician and staff satisfaction improvement
  • Supervision
  • Patient throughput optimization
  • Documentation management
  • Epic end-user documentation creation
  • Risk mitigation planning
  • Go-Live support and troubleshooting
  • Post-go-live system audits
  • Performance improvement projects
  • Multidisciplinary Team Coordination

Work Experiences

  • Achieved 80% proficiency within the first one year.
  • Collaborated with Cadence module configuration teams to create migration plans for data integrity, preventing 12% of errors in the final transfer.
  • Worked closely with Tableau and Asana users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Assisted in building Cadence custom reports.
  • Assisted in post-go-live readiness.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Avoided potential disruptions in day-to-day operations.

Summaries

  • Specializes in initiative and process product troubleshooting.
  • Achieved a 83% boost in system operability for key departments.
  • With excellent planning skills, he is capable of overseeing complex, high-value technical projects.
  • Achieved a 18% improvement in patient flow.
  • Workday expert and Asana user.
  • Excellent performance reporting and workflow optimization knowledge.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leading teams on standard, system, and method projects is something I've done before.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Played a key role in troubleshooting and resolving Cadence system issues, enhancing booking accuracy by 20%.
  • Underwent a successful Cadence activation at Boston, achieving operational excellence with minimized patient wait times and reduced backlog.
  • Coordinated cross-functional team in configuring Epic Cadence for initiative, improving operational performance by 81%.
  • Assisted in fine-tuning Cadence configurations to reduce no-show rates by 23% over 6 months.
  • Collaborated with clinicians to integrate actionable feedback into Cadence system adjustments, improving patient scheduling flow.
  • Increased patient access by customizing Cadence templates, enhancing appointment visibility for clinical staff.
  • Trained over 6 users in Epic Cadence, achieving 18% adoption rate and improving scheduling accuracy at category.
  • Led a performance improvement project that reduced patient wait times for scheduling appointments by 52% at process.
  • Designed Cadence templates that improved appointment booking efficiency, reducing average scheduling time by 8 minutes.
  • Configured and implemented Cadence system upgrades that resulted in a 48% boost in scheduling efficiency for compliance.

Affiliations

  • Freemason
  • Member, Epic Regional User Group (RUG) - Austin
  • Association for Computing Machinery
  • Certified Healthcare Technology Specialist (CHTS)
  • International Association of Administrative Professionals
  • Epic Application Support Community
  • Medical Group Management Association (MGMA) Event Attendee
  • Jaycees
  • American Marketing Association
  • Epic Certification - Cadence, 2021

Certifications

  • Certified Public Accountant
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • ITIL Foundation Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Healthcare Access Manager (CHAM)
  • Microsoft Certified Systems Engineer (MCSE)

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