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Skills

  • Risk assessment and mitigation
  • Regulatory compliance
  • Payment collection
  • Organization
  • Process optimization
  • Security systems
  • RFI Scanners
  • Complex case resolution
  • Cross-functional collaboration
  • Team management

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Microsoft Excel was delivered to customer locations by me.
  • Learned cross-functional collaboration and budget management to help with office needs.
  • Trained other clerks in data verification, application requirements, and document preparation standards to meet the demands of more than 3 daily visitors.
  • Finished system of project, which resulted in process.
  • Assisted in revising licensing policies.
  • Assisted in revising licensing policies in response to new state laws, keeping the agency at 17% adherence.
  • Collaborated with cross-functional teams to resolve application discrepancies; helped decrease incomplete submissions by 28%.
  • Achieved 15 successful cases in 2021.
  • Assisted clients with navigating the application process.

Summaries

  • Capable of remaining calm while dealing with a variety of applicants over the course of long hours of meticulous work.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Boosted client retention.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strategic thinker with expertise in workflow optimization.
  • Miscellaneous student seeking hands-on experience through an internship in risk assessment.
  • Adept at managing over 4 licensing applications monthly.
  • Achieved high satisfaction ratings.
  • Communicative and team-oriented, with QuickBooks expertise.

Accomplishments

  • Developed licensing reports for senior management, providing trend analysis on approval and rejection rates, which led to strategic adjustments that improved overall efficiency by 60%.
  • Reviewed and updated licensing policies ensuring full GDPR and regional compliance, eliminating 58% of outdated or non-compliant applications.
  • Automated license renewal reminders with CRM software, leading to a 62% increase in on-time renewals and reducing late penalties for licensees.
  • Served as the agency’s primary licensing liaison with stakeholders, ensuring compliance with regulatory mandates and successfully renewing 2 licenses per month.
  • Worked with the compliance team to translate complex regulatory changes into actionable processes for the licensing division, reducing the need for re-applications by 34%.
  • Reduced licensing application processing errors by 84% by implementing staff training on updated regulatory guidelines.
  • Collaborated with cross-departmental teams to develop tracking systems, reducing licensing discrepancies by 35% and improving audit accuracy.
  • Researched and analyzed licensing criteria for 8 different regions, updating the internal knowledge base and decreasing license denial rates by 20%.
  • Led quality assurance audits for license applications, catching and resolving 6 compliance issues before final agency submission.
  • Created and delivered training sessions for agents in licensing best practices, improving compliance standards and decreasing application rejection rates by 45%.

Affiliations

  • Member, State Licensing Regulatory Organizations Group (SLRO)
  • Active Participant, Society for Human Resource Management (SHRM)
  • Active Contributor, Global Association of Risk Professionals (GARP)
  • Member, American Association of Notary Professionals (AANP)
  • Certified Participant, Government Licensing and Credentials Conference (GLCC)
  • Certified Applicant, Legal Compliance for Licensing Workshop, 2020
  • Affiliate Member, American Society for Public Administration (ASPA)
  • Member, Licensing Executives Society USA & Canada
  • Volunteer Coordinator, Licensing Service Excellence Initiative, Atlanta, 2022
  • Member, Certified Licensing Professionals (CLP) Organization

Certifications

  • CompTIA A+ Technician
  • Certified Regulatory Compliance Manager (CRCM) - Summit Group
  • Certified Public Accountant (CPA)
  • American Academy of Financial Management (AAFM)
  • Certified Compliance and Ethics Professional (CCEP) - Society of Corporate Compliance and Ethics
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Government Auditing Professional (CGAP)

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