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Skills

  • Performance improvement
  • Beverage preparation
  • Customer Retention Strategy Execution
  • Fast-paced work environment adaptability
  • Food preparation and safety
  • Handling customer feedback and implementing improvements
  • POS System proficiency
  • Efficient under pressure
  • Customer satisfaction improvement
  • Health and safety regulation compliance

Work Experiences

  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Cashed out customers using cash registers and credit card machines, handling up to $16 in cash per event.
  • Assisted wait staff and other members of the team in completing tasks.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Bussed, cleaned, and set 9 tables to ensure quick turnover and increase the number of covers every 18 months.
  • Gave customers samples of new ice cream flavors and introduced new menu items, sundae toppings, and cone varieties to upsell more expensive selections.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $10 in daily wine sales.
  • Met two years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Delivered orders to tables in a timely manner and according to the specifications requested.
  • Washed, peeled, cut, and measured the ingredients for the recipe.

Summaries

  • Food Service expert with 18 years of experience in the service industry.
  • Well-organized and efficient, with a strong desire to please customers.
  • Sales, recruiting, and people management are among his specialties.
  • To increase sales, memorizes menu items and promotes products.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Within Food and Beverage, senior Skating Carhop and outstanding performer in budget management and strategic planning.
  • Clear understanding of vendor management and cross-functional collaboration as well as process improvement training.
  • 6 years of experience as a dynamic carhop.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Efficient Carhop with 4 years of experience providing prompt service with a friendly and professional demeanor.

Accomplishments

  • Secured
  • Streamlined
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Implemented
  • Determined
  • Launched
  • Contributed
  • Awarded 15 merit increases during the first 9 years of employment.
  • Supported
  • Planned

Affiliations

  • POS Efficiency and Management Group
  • Healthy Eating and Customer Care Association
  • National Association of Social Workers
  • Outdoor Hospitality Service Association
  • Society for Customer Engagement and Experience
  • Certified Customer Service Professional Program (CCSP)
  • Carhop Equipment Inspection and Maintenance Organization
  • Restaurant Leadership and Operations Association (RLOA)
  • Certified Fast Food Business Professionals Group (CFFBPG)
  • American Marketing Association

Certifications

  • CompTIA Network+
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Basic ServSafe Certification for Food Handlers - framework
  • CompTIA Security+
  • Mobile Payment Systems Certification - Asana 2023
  • Apple Certified Associate (ACA)
  • Hospitality and Restaurant Management Certification - Cedar Works 2015
  • Certified Drive-Thru Professional - metric 2016
  • Cash Handling Proficiency Certification - program 2024

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