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Skills

  • Employee training and development
  • Safety focused
  • Food sales and promotion
  • Food and Beverage training completion
  • Quality control guidelines
  • Roller skating proficiency
  • Food service efficiency
  • Customer service-oriented
  • Point of sale knowledge
  • Menu memorization

Work Experiences

  • Gathered feedback from guests in order to improve processes, which resulted in metric.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Assisted wait staff and other members of the team in completing tasks.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $10 in daily wine sales.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.

Summaries

  • Skating Carhop with 17 years of food preparation, service, and entertainment experience for system organizations.
  • Dedicated to providing nutritious food to patients in need.
  • Strengths in quality assurance and client relations backed up by Food and Beverage training.
  • Skating Carhop who has a track record of consistently exceeding sales targets.
  • Dedicated to promoting new menu items and hardworking.
  • Strong mathematical aptitude and a flexible schedule
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • 6 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Efficient Carhop with 4 years of experience providing prompt service with a friendly and professional demeanor.
  • Willing and able to go above and beyond to ensure that guests' needs are met and that service is accurate and timely.

Accomplishments

  • Recommended
  • Resolved
  • Liaised
  • Ensured
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Awarded 15 merit increases during the first 9 years of employment.
  • Routinely helped as many as 8 customers each day in a high-volume retail outlet.
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Supported
  • Secured

Affiliations

  • Society for Customer Engagement and Experience
  • Association for Excellence in Sales and Promotions (AESP)
  • Culinary Food Safety and Service Association (CFSSA)
  • Association for Supply Chain Management (APICS)
  • Sales and Promotion Strategy Professionals Network
  • International Association of Administrative Professionals
  • Toastmasters
  • National Restaurant Association (NRA)
  • Service Quality and Compliance Professionals Group
  • Freemason

Certifications

  • Certified Drive-Thru Professional - metric 2016
  • Professional Skating Instructor - program 2016
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Adobe Certified Expert (ACE) Workday
  • Google Certified Professional Cloud Architect
  • Food Handler Certification - Summit Group 2018
  • Mobile Payment Systems Certification - Asana 2023
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Safety Manager - Beacon Labs 2016

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