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Skills

  • Customer service and support
  • Paperwork drafting
  • Executive presentations
  • Report analysis
  • Financial reporting
  • Appointment setting
  • Multi-line phone proficiency
  • Regulatory compliance
  • Customer relations and communications
  • Customer and client relations

Work Experiences

  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Updated the program's procedure information in the tracking system.
  • Wrote business documents such as process, category, and process that were clear and professional.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Used Workday to write a variety of letters, reports, and other documents.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 3% reduction in the company's travel expenses.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.

Summaries

  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Customer service and conflict resolution skills are excellent.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Offering 11 years of experience in customer relations management.
  • Prepared to bring 8 years of experience to Harbor & Co. And take on a new and challenging role.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Team player who is knowledgeable in client relations and workflow optimization.

Accomplishments

  • Improved appointment scheduling process by implementing a color-coding system, reducing student no-shows by 75%.
  • Led initiatives that enhanced the student advising experience, increasing overall student satisfaction by 26% based on feedback surveys.
  • Prepared monthly reports analyzing student data trends, increasing advising staff efficiency by 55%.
  • Assisted academic advisors with event coordination, achieving 19% student satisfaction from event feedback forms.
  • Oversaw departmental office supplies inventory, reducing overall costs by 56% through enhanced vendor negotiations.
  • Accurately managed the department's annual budget of 6, ensuring no overspend and identifying areas for cost-saving improvements.
  • Developed and distributed communications to over 12 students, keeping them informed of important advising deadlines, events, and updates.
  • Supported advising office by managing incoming queries via phone and email, effectively addressing 8% of inquiries within 24 hours.
  • Collaborated with IT to implement a new office management tool, cutting down processing time on routine tasks by 18 hours per week.
  • Scheduled 10 travel and conference arrangements for advising team members, saving the department 11 in travel expenses.

Affiliations

  • Student Administrative Support Services Council
  • Phi Theta Kappa Honor Society
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • National Career Development Association (NCDA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Academic Advising Peer Mentoring Program
  • Certified in Higher Education Administration by system
  • Advising Office New Hire Orientation Program Leadership

Certifications

  • Certified Associate in Project Management (CAPM) by PMI
  • Procurement and Supply Chain Management Certificate by Meridian
  • HubSpot CRM Certification
  • Clerical and Administrative Medical Assistant Certification (CAMAC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Systems Technician (CIST) by National Computing Center (NCC)
  • Certified Office Manager (COM) by Global Academy of Finance and Management (GAFM)
  • Fundamentals of Database Management Certificate Asana
  • ITIL Foundation Certificate in IT Service Management
  • Lean Six Sigma Yellow Belt Certification

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