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Skills

  • Minute taking
  • Invoice processing
  • Automatic call distribution ACD system
  • Program equipment
  • Flexible scheduling
  • Business operations
  • Communications
  • Lotus Notes
  • Superior communication skills
  • Budgets

Work Experiences

  • Kept the initiative and method areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Alerted management after spotting potential shoplifters.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Recommended a new Tableau to customers, which resulted in an increase in add-on business of 5%.
  • Suggested alternatives when a product was out of stock.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Kept a perfect attendance record for 7 months.
  • Increased the team's revenue totals by bringing in more than $9 in personal the past year sales.

Summaries

  • Self-motivated and hardworking, with excellent communication skills and knowledge in budget management.
  • Customer support protocols for Workday are well-understood by a skilled call center representative.
  • Strong mathematical aptitude and a flexible schedule
  • Pursuing management opportunities that will allow me to put my advanced skills in staff training and development to use.
  • Extensive inventory management and shipment processing experience.
  • Top performer with a track record of achieving and exceeding objectives.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Checker proactive with experience in providing support and resolving customer complaints.
  • Strengths in performance reporting and workflow optimization backed up by Customer Service training.
  • Sales, customer service, and inventory management are all areas of expertise.

Accomplishments

  • Flagged and corrected pricing errors in product labeling, reducing customer complaints by 23%.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Resolved product issue through consumer testing.
  • Resolved customer purchase discrepancies by collaborating with inventory team, reducing miscounts by 39% within the past year.
  • Spearheaded a pilot test of new self-checkout systems, resulting in 32% customer satisfaction improvement in the Denver.
  • Documented and resolved framework which led to standard.
  • Led a team initiative to optimize barcode scanning accuracy, reducing incidents of unscanned product by 29% in 6 months.
  • Maintained a perfect record of cash drawer accuracy over 18 months.
  • Framework Met and exceeded quotas generating 18+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Handled escalated customer return issues, resolving 19% of incidents without managerial intervention.

Affiliations

  • Project Management Institute
  • Council of Supply Chain Management Professionals (CSCMP)
  • Rotary International
  • Retail Collaboration Group at initiative
  • Certified Professional in Supply Management (CPSM)
  • Retail Advanced Analytics Group at framework
  • American Customer Satisfaction Index (ACSI) Membership
  • Association of Information Technology Professionals
  • Professional Retail Store Maintenance Association (PRSM)
  • Toastmasters

Certifications

  • Customer Service and Sales Certified Specialist (CSS) by National Retail Federation
  • Conflict Resolution in Customer Service Certification by Cedar Works
  • Microsoft Excel Certification for Inventory and Sales Data Analysis
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Analytics and Forecasting Professional Certification
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Payment Professional (CPP) by Electronic Transactions Association
  • Sales Manager Certificate
  • Salesforce

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