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Skills

  • Client relationship management
  • Data-driven decision making
  • Multijurisdictional compliance review
  • Program equipment
  • Process improvement
  • Budgets
  • Business operations
  • Risk mitigation strategies
  • Customer service
  • Process bottleneck elimination

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Crafted clear documentation and reporting.
  • Looked for industry trends on social media and through online sources.
  • Implemented category methods to ensure compliance with all internal controls and federal regulations.
  • Collaborated with external clients on documentation discrepancies.
  • Transported Jira to several months customer locations.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted detailed root-cause analysis.
  • Was in charge of keeping the teller window areas clean, organized, and stocked.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Conducted comprehensive remediation efforts.
  • Conducted detailed case analysis.
  • Boosted case resolution accuracy by 42%.
  • Achieved cost reduction across 17 client accounts.
  • Collaborated across departments.
  • Research Remediation Analyst is a multi-talented Research Remediation Analyst who is consistently rewarded for planning and operational improvements.
  • Collaborative team player.
  • Automated workflows.
  • Accomplished Research Remediation Analyst skilled in root cause analysis and regulatory compliance, consistently resolving complex cases and reducing backlogs by 27% over a two years.
  • Conducted audits across 18 jurisdictions.

Accomplishments

  • Monitored and reported on ongoing remediation projects, successfully ensuring 4% project completion within deadlines.
  • Documented and resolved procedure which led to program.
  • Reviewed and approved over 16 remediation cases, ensuring all were in compliance with internal policies and external regulatory standards.
  • Implemented a client feedback loop that increased customer satisfaction ratings by 26% within several months.
  • Created a new audit evaluation process which increased review speed by 39% without compromising data integrity.
  • Fostered collaboration between risk, legal, and compliance departments, improving case resolution outcomes by 46%.
  • Made key contributions to document organization, resulting in a more efficient case closure process and a 40% reduction in backlog.
  • Reported on complex financial reconciliation discrepancies to senior management, resulting in corrective actions that decreased instances of non-compliance by 34%.
  • Audited and rectified regulatory findings, contributing to an organization-wide initiative aimed at lowering compliance fines by 52%.
  • Collaborated with team of 13 in the development of procedure.

Affiliations

  • International Association of Financial Crime Investigators (IAFCI) – Attended conference on proactive financial record reconciliation.
  • American Society of Safety Professionals
  • Freemason
  • Anti-Bribery Anti-Corruption Task Force – Participated in specialized training for improving fraud detection methodologies in corporate settings.
  • Lions Club
  • Jaycees
  • Information Systems Audit and Control Association (ISACA) – Participated in advanced coursework for auditing compliance protocols utilizing Power BI.
  • Certified Financial Compliance Experts Board – Engaged in thought leadership about emerging financial compliance challenges.
  • National Association of Social Workers
  • American Marketing Association

Certifications

  • Certified Compliance & Ethics Professional (CCEP)
  • Six Sigma Green Belt Certification
  • Lean Six Sigma Black Belt Certification
  • Certified in Healthcare Compliance (CHC)
  • Blockchain Compliance Professional (BCP)
  • CompTIA A+ Technician
  • Certified Internal Auditor (CIA)
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Anti-Money Laundering Specialist (CAMS)

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