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Skills

  • Building operations
  • Leasing and sales
  • City and county regulations
  • Audit process management
  • Financial budgeting and reporting
  • Risk management
  • Team management
  • Cost reduction strategies
  • Client communications
  • Maintenance knowledge

Work Experiences

  • Adjusted pricing strategy.
  • Attracted environmentally-conscious tenants.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Built relationships with local businesses for referrals.
  • Achieved President's Club for maintaining 14% occupancy rate.
  • Analyzed data across 12 properties.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Analyzed market trends to adjust pricing strategy accordingly, ensuring occupancy rates remained above 6% despite economic fluctuations.

Summaries

  • Achieved a 28% improvement in lease renewal rates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Occupancy Manager is a hardworking Occupancy Manager with a track record of running cost-effective, financially sound property operations.
  • Brings 6 years of relevant experience to the Occupancy Manager position.
  • Adept at balancing tenant satisfaction with cost efficiency, cutting operational expenses by $3 without compromising occupancy rates above 5%.
  • Property manager and licensed real estate professional with 8 years of industry experience.
  • Offering 6 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Occupancy Manager who is communicative and has excellent customer service and quality assurance skills.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Inspections are organized, issues are resolved, and stakeholder engagement is delivered.

Accomplishments

  • Wrote detailed operational reports that streamlined communication between the property management team and ownership, driving a 43% increase in transparency.
  • Decreased average tenant vacancy duration from several months to 17 days by improving marketing and tenant screening processes.
  • Spearheaded marketing campaigns for portfolio repositioning, achieving 61% increased tenant inquiries and lease signings in Columbus.
  • Achieved procedure for consistently maintaining an occupancy rate of 25% over three years.
  • Developed a tenant satisfaction survey system that increased positive feedback by 45% and led to process improvements.
  • Oversaw the lease-up of a new residential complex, reaching 46% occupancy rate within two years of project completion.
  • Led efforts to pre-lease units during renovation periods, achieving a 15% pre-lease rate for future occupancy targets.
  • Established a tenant outreach and follow-up system which improved lease renewal rates by 54% in under several months.
  • Successfully integrated new lease-tracking software (Tableau), resulting in a 40% improvement in renewal notifications and a smoother lease management process.
  • Optimized property turnover procedures, reducing average vacant unit preparation time from two years to 13 days.

Affiliations

  • Lions Club
  • Real Estate Finance and Investment Society
  • American Medical Informatics Association
  • Certified Commercial Investment Member (CCIM) Institute
  • National Fair Housing Alliance (NFHA)
  • International Facility Management Association (IFMA)
  • Project Management Institute (PMI)
  • Local Property Owners Association
  • International Association of Administrative Professionals
  • Real Estate Board of the Northeast

Certifications

  • Salesforce
  • Professional Certificate in Real Estate Asset Management initiative
  • Certified Commercial Investment Member (CCIM) from CCIM Institute
  • Building Owners and Managers Association (BOMA) - Real Property Administrator (RPA)
  • Risk Management Professional (RMP) from PMI
  • Certified Hospitality Property Manager (CHPM) from American Hotel & Lodging Educational Institute (AHLEI)
  • CompTIA A+ Technician
  • Certified Occupancy Specialist (COS) by National Center for Housing Management (NCHM)
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)

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