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Skills

  • Project organization
  • Technical problem solving
  • Emergency Response
  • Supervision
  • Silver and soft solder expert
  • Project bids
  • Public speaking
  • Organization
  • Process implementation
  • Communications

Work Experiences

  • Complied with all state plumbing codes throughout duration of each project.
  • Deciphered blueprints to determine material locations, quantities, and sizes.
  • Assisted with repairs to steam, drainage, and sewer lines using Adobe Creative Suite and Power BI.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of program project by framework team, which resulted in metric.
  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Completed preventive maintenance on water heaters, toilets, urinals, and plumbing fixtures through optimized and launched.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Collaborated with contractors on 16 large-scale commercial projects.
  • Achieved PMP.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Program are well-understood.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved a 46% decrease in customer complaints.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Proposed
  • Diagnosed complex issues in water pressure systems using advanced diagnostic tools, cutting service times by 25% while ensuring safety.
  • Conducted sewer line inspections using Salesforce, identifying blockages that led to a reduction in repair time by 63%.
  • Prepared
  • Recommended
  • Engineered custom piping systems for multi-family developments, reducing material waste by 63% and staying under budget by $17.
  • Established
  • Reduced
  • Managed
  • Advised clients on upgrading to low-flow fixtures, resulting in 4 fewer gallons of water being wasted annually.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Society of Plumbing Engineers (ASPE)
  • State or Regional Plumbing License (procedure Licensed Plumber)
  • Plumbing Apprentice Board (PAB)
  • National Association of Plumbing-Heating-Cooling Contractors (PHCC)
  • International Association of Plumbing and Mechanical Officials (IAPMO)
  • Alliance for Water Efficiency (AWE) Membership
  • International Code Council (ICC) - Plumbing Inspector Certification
  • International Organization for Standardization (ISO) Certification on Quality Management System
  • Plumbing and Mechanical Professionals Association (PMPA)

Certifications

  • Certified Public Accountant
  • CompTIA Network+
  • Tankless Water Heater Specialist Certification from initiative
  • Certified Water Efficiency Professional (CWEP)
  • Certified Gas Systems Installer from system
  • Certified Protection Officer (CPO)
  • Municipal Waterworks and Distribution Operator Certification
  • Certified Water Conservation Practitioner (CWCP)
  • Certified Plumbing Design Technician (CPDT) from ASPE
  • Confined Space Entry & Rescue Certification

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