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Skills

  • Customer Behavior Analysis
  • Method operations understanding
  • Procedure truck operation
  • POS system operation
  • Commercial press operation
  • Log skidder operation
  • Switching operation expertise
  • Shredder truck operation
  • Operational planning
  • QuickBooks operations

Work Experiences

  • Analyzed P&L statements for 8 units.
  • Championed efforts to introduce sustainable practices.
  • Collaborated with marketing to open 7 new stores.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved Employee of the Year for logistical efficiency by optimizing multi-unit inventory management procedures, reducing waste by 77% and delivery time by 9 days.
  • Applied initiatives across all regional operations.
  • Oversaw the delivery of framework project by standard team, which resulted in system.
  • Achieved a 75% increase in adherence to safety guidelines.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved profitability in 2016.

Summaries

  • Boosted staff satisfaction dramatically.
  • Cut costs and streamline workflows.
  • Collaborative Operations Manager.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Achievement-oriented Operations Manager.
  • Multi-Unit Operation Manaer with 5 years of successful strategic planning and budget management experience.
  • Achieved a 47% sales increase.
  • Boosted productivity across multiple sites.
  • Adaptable leader skilled at scaling operations, successfully directing the launch of 11 new locations and driving higher revenue across the district.
  • Achieved a 48% reduction in labor costs.

Accomplishments

  • Executed a multi-unit leadership development program that resulted in a 78% reduction in management turnover and a 79% improvement in team performance scores.
  • Implemented cutting-edge Jira across 9 units resulting in increased process efficiency and a 64% decrease in operational delays.
  • Championed a retail technology upgrade across 14 stores, cutting transaction times by 60% and improving customer experience.
  • Analyzed and optimized labor scheduling across multiple units, decreasing labor costs by $11 while maintaining service levels.
  • Led operations for 17 retail stores, improving profitability by 18% within three years, which resulted in an annual revenue increase of $6.
  • Collaborated with team of 8 in the development of framework.
  • Documented and resolved framework which led to standard.
  • Directed cross-functional teams in the implementation of a new CRM system, improving customer satisfaction scores by 73%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Continuous Professional Learning in Data Analytics at process
  • Certified performance benchmarking expert through framework
  • Active contributor in Phoenix Chamber of Commerce
  • Advisory board member at the Institute for Multi-Unit Leadership
  • Association of Information Technology Professionals
  • Business Process Management Joint Task Force participant in Denver
  • Project Management Institute
  • International Council of Nurses
  • Society of Women Engineers
  • National Association of Social Workers

Certifications

  • Certificate in Multi-Unit Leadership (FranklinCovey)
  • Certified ScrumMaster (CSM)
  • Profit and Loss Management Certificate (P&L)
  • Certified Management Accountant (CMA)
  • Certified Data & Analytics Professional (CDAP)
  • Certified Restaurant Manager (CRM)
  • Basic Life Support (BLS) Certification
  • ServSafe Food Protection Manager Certification
  • Certified Franchise Executive (CFE)
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP)

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