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Skills

  • Communications
  • Flight turnaround time optimization
  • MS Office
  • Planning and coordination
  • RFI Scanners
  • Budget reduction through efficiency strategies
  • Crowd and resource management
  • Adverse weather operations preparedness
  • Invoice generation
  • Baggage and cargo handling procedures

Work Experiences

  • Collaborated with cross-functional teams.
  • Contributed to workforce planning efforts.
  • Kept my metric knowledge up to date by doing vendor management and cross-functional collaboration.
  • Collaborated directly with clients.
  • Cut processing time by 52%.
  • Worked with others to brainstorm new framework possibilities.
  • Saved money by developing functional solutions to standard problems.
  • Completed monthly safety audits.
  • Conducted inspections in Raleigh airport.
  • Delegated tasks and supervised crew during loading, unloading, and staging of cargo to achieve smooth and efficient transitions.

Summaries

  • Proficient in promoting method by leveraging performance reporting and workflow optimization knowledge.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Maintaining baggage documentation and being proficient in QuickBooks.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 43% improvement in adapted flight schedules.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Lead Ramp Service Agent with project management and data analysis abilities.
  • Strategic thinker with expertise in client relations.
  • Achieved improved taxiing procedures.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Liaised with airport security and customs to expedite international cargo processing, improving daily handling capacity by 31%.
  • Mentored junior colleagues in time-sensitive aircraft tasks, resulting in a faster learning curve and a 32% reduction in on-the-job training duration.
  • Developed airline baggage loss prevention strategies, decreasing lost luggage claims by 54% over a two years period.
  • Managed adverse weather preparedness protocols, ensuring continued ramp operations with zero operational incidents despite severe conditions in 2018.
  • Collaborated with maintenance teams to improve ramp equipment uptime, reducing equipment downtime by 39%.
  • Led a team of 7 ramp agents to complete all aircraft servicing tasks within scheduled timeframes, achieving a 75% reduction in delays.
  • Identified inefficiencies in current ramp service procedures and proposed Tableau adoption, ultimately improving turnaround times by 55%.
  • Executed monthly safety drills with ramp agents, attaining a OSHA for safety compliance across multiple operational teams in 2020.
  • Trained 7 new hires in ramp safety and equipment use, improving overall team competency and reducing operational errors.
  • Worked closely with flight operations to refine scheduling processes, achieving a 18% reduction in conflicting resource allocation.

Affiliations

  • ISO 9001:2015 certified in Quality Management Systems to optimize ramp service error reduction measures.
  • Participant in annual Ground Support Equipment (GSE) maintenance seminars organized by the Air Transport Research Society (ATRS).
  • Certified with the International Air Transport Association (IATA) in air cargo management, focusing on reducing transportation bottlenecks and cargo handling efficiency.
  • Member, National Air Transportation Association (NATA), actively participating in discussions on improved operational safety and ground service standards.
  • Completed annual training with the Federal Aviation Administration (FAA) Ground-Crew Certification program, ensuring up-to-date operational safety knowledge.
  • Participated in conferences organized by the Airport Ground Services International (AGSI), focused on streamlining ground operations and enhancing turnaround times.
  • Affiliated with the Ground Handling International (GHI), contributing to workshops aimed at enhancing ramp management and operational excellence.
  • Participated in Transport Canada’s Air Transportation Safety Training Program, focusing on safe cargo loading and airport logistics management.
  • Member, Aviation Ground Services Association (AGSA), focused on continuous education in ground service operations safety and procedure optimization.
  • Completed certification in Advanced Baggage Handling Systems (ABHS), focusing on operational efficiency and reducing loss/damage rates.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Ground Support Equipment (GSE) Technician Certification - Brightline
  • Certified Technical Operations Personnel – Harbor & Co., 2024
  • Advanced Dangerous Goods Handling Certification – Harbor & Co., 2022
  • CompTIA A+ Technician
  • Airport Ramp Certification – Beacon Labs, 2016
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • First Aid/CPR
  • Certified Loadmaster – Summit Group, 2022

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