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Skills

  • Load weight calculation
  • Invoice generation
  • Flight turnaround time optimization
  • Team building
  • Schedule management
  • Supervision
  • Planning and coordination
  • Process improvement
  • De-icing crew management
  • Baggage inspection accuracy

Work Experiences

  • Kept my metric knowledge up to date by doing vendor management and cross-functional collaboration.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Collaborated with cross-functional teams, including maintenance and flight operations, to ensure adherence to daily flight schedules at Portland.
  • Finished program of project, which resulted in category.
  • Assisted in the creation of process procedures.
  • Collaborated directly with clients.
  • Worked with others to brainstorm new framework possibilities.
  • Achieved a 80% improvement in turnaround times.
  • Achieved a 42% reduction in ramp incidents.
  • Followed airline cargo policies, kept track of operations, and reported any irregularities to management for investigation.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Student pursuing a Travel and Hospitality degree who is eager to contribute developed knowledge in the role of Lead Ramp Service Agent.
  • Advanced knowledge of loading techniques and weight calculations for safe and proper loading.
  • Achieved a 43% drop in incidents at Raleigh.
  • Maintaining baggage documentation and being proficient in QuickBooks.
  • Achieved a 28% improvement in productivity.
  • Results-oriented Travel and Hospitality professional with team leadership, vendor management, and risk assessment strengths.
  • Accomplished at reducing ground crew accidents.
  • Accomplished Lead Ramp Service Agent.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Identified inefficiencies in current ramp service procedures and proposed Tableau adoption, ultimately improving turnaround times by 55%.
  • Reduced ramp agent injury reports during peak operations by implementing real-time safety briefings and process modifications, cutting injury rates by 77%.
  • Implemented time management solutions that improved aircraft pushback times during peak seasons, cutting delays by 84%.
  • Collaborated with maintenance teams to improve ramp equipment uptime, reducing equipment downtime by 39%.
  • Managed adverse weather preparedness protocols, ensuring continued ramp operations with zero operational incidents despite severe conditions in 2018.
  • Collaborated with cross-functional teams, leading to a 27% improvement in the accuracy of load balancing for aircraft, optimizing fuel efficiency.
  • Trained 7 new hires in ramp safety and equipment use, improving overall team competency and reducing operational errors.
  • Designed and implemented a new safety briefing structure that improved ground crew adherence to safety protocols, decreasing incident rates by 40%.
  • Liaised with airport security and customs to expedite international cargo processing, improving daily handling capacity by 31%.
  • Authored a ramp service manual in 2024, standardizing procedures across locations, which facilitated a consistent 46% increase in operational performance.

Affiliations

  • Member of the International Federation of Air Traffic Controllers' Associations (IFATCA), participating in joint training with ramp agents for optimized communication.
  • Affiliated with the Ground Handling International (GHI), contributing to workshops aimed at enhancing ramp management and operational excellence.
  • Certified Aircraft Deicing Specialist through National Safety Council (NSC), contributing to safer winter ground operations.
  • Affiliated with the Institute for Operations Research and the Management Sciences (INFORMS), focused on advancing logistical efficiency in airport operations.
  • Completed IATA Ramp Safety & Human Factors certification, with an emphasis on improving team communication and minimizing operational errors.
  • Certified in Emergency Response Planning with the Transportation Safety Board of program, focused on managing incidents on airfields.
  • Offered mentorship and training workshops for new ground staff as part of the Employee Training and Development Program in collaboration with the Cargo Handling Association (CHA).
  • Participated in conferences organized by the Airport Ground Services International (AGSI), focused on streamlining ground operations and enhancing turnaround times.
  • Completed the American Association of Airport Executives (AAAE) course on Ramp Safety Best Practices, focusing on reducing safety incidents and operational risks.
  • Participated in Transport Canada’s Air Transportation Safety Training Program, focusing on safe cargo loading and airport logistics management.

Certifications

  • Certified Loadmaster – Summit Group, 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Crew Resource Management (CRM) Facilitator
  • Aircraft Pushback and Towing Qualification – Beacon Labs, 2024
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Certified Aircraft Docking Systems Operator – Lakeside Partners
  • Certified Technical Operations Personnel – Harbor & Co., 2024
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)

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