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Skills

  • Team building
  • Customer traffic analysis
  • Visual merchandising
  • Relationship development
  • Team Leadership
  • Data-driven decision making
  • Coaching and mentoring
  • Merchandise flow optimization
  • Merchandising operations
  • Cross-functional team collaboration

Work Experiences

  • Achieved 16 in sales for Adobe Creative Suite over a six-month period by analyzing customer trends and implementing upsell techniques.
  • Educated customers about promotions to increase sales.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved growth during the critical holiday season.
  • Achieved results during 2016.
  • Achieved 6 in sales for Workday.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 40% decrease in onboarding time.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Achieved award-winning store designs.
  • Agile and adaptable group leader with a stellar initiative history, a motivational approach, and an upbeat personality.
  • Achieved 39% growth in key categories.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Willing to put process improvement knowledge to work for a well-established company in the Retail sector.
  • Accomplished in sales forecasting.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated large-scale store layout overhauls during major product launches, leading to 25% improvement in cross-selling ratios.
  • Reduced overages and minimized product returns by 77% through improved staff training and adherence to visual merchandising standards.
  • Consistently ranked in the top 27% within the district for visual merchandising excellence and sales results over one year.
  • Managed visual team to implement new global store window concepts, increasing walk-in conversion by 65% during the promotion of seasonal items.
  • Trained a team of 16 new hires on visual merchandising and sales floor operations, resulting in a 44% improvement in team productivity within two years.
  • Mentored staff of 10 on sales techniques aligned with visual merchandising standards, contributing to a 60% reduction in customer product returns.
  • Collaborated with team of 13 in the development of method.
  • Negotiated with vendors to introduce sustainable fixtures, saving the company 7 annually and enhancing ecological brand positioning.
  • Resolved product issue through consumer testing.

Affiliations

  • American Association of Retailers
  • Certified Retail and Product Management Professional (CRPMP) 2024
  • Visual Marketing and Merchandising Summit Attendee 2023
  • Certified Visual Merchandise Planner (CVMP) 2017
  • International Institute of Visual Merchandising Excellence (IIVME)
  • Retail Sales Achievement Award - Regional Division 2016
  • Project Management Institute
  • Association for Retail Technology and Strategy (ARTS)
  • American Society of Safety Professionals
  • Retail Design Institute (RDI) Membership

Certifications

  • Certified Store Planning & Space Management Professional by Ironclad Systems, 2015
  • Certified Visual Merchandiser (CVM) - 2022 by Harbor & Co.
  • CompTIA Security+
  • Advanced Certification in Design Thinking for Retail Operations by Lakeside Partners, 2020
  • Certified Retail Merchandising Manager (CRMM) 2016 from metric
  • Advanced Certified Visual Stylist by Lakeside Partners, 2018
  • Advanced Visual Merchandising Techniques from standard – 2022
  • Cisco Certified Network Associate (CCNA)
  • Visual Sales Management Award 2021 – framework
  • SHRM Certified Professional (SHRM-CP)

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