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Skills

  • Safe food handling
  • Business operations
  • Administrative support
  • Seating assignment preparation
  • Menu memorization
  • Catering to Special Requests
  • Customer service
  • Cross-functional team collaboration
  • Planning and coordination
  • First Aid/CPR

Work Experiences

  • Assisted in coordinating VIP guest details for high-profile reservations, ensuring a personalized experience that led to repeat bookings.
  • Applied seat rotation strategies.
  • Checked the dining and serving areas to ensure that they were clean and ready for guests every three years.
  • Assisted the manager with guest count forecasts.
  • Oversaw dining room staff activities to ensure that service levels were maintained and that guests' needs were met.
  • Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales.
  • Boosted reservations by 17%.
  • Assigned tables using Tableau, optimizing seating flow to reduce wait times from 14 minutes to 18 minutes.
  • Accommodated parties of 17 or more.
  • Assisted in coordinating VIP guest details.

Summaries

  • Results-oriented Miscellaneous professional with team leadership, stakeholder engagement, and team leadership strengths.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Method and initiative have a proven track record.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.
  • Asana and QuickBooks experts with exceptional interpersonal skills.
  • Strategic thinker with expertise in data analysis.
  • Exceptional at taking phone calls and making reservations.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Upscaled guest experiences with 'surprise and delight' elements tied to special occasions and preferences, boosting return visits by 38%.
  • Provided prompt and friendly on-the-spot problem-solving for seating disputes or guest issues, maintaining a satisfaction rate of 66%+.
  • Worked closely with the manager to create staff rotation schedules, decreasing downtime between table turnovers by 15%.
  • Led a team of 7 hostesses in arranging seating for large reservations, ensuring event logistics were smooth and error-free.
  • Reduced front-host desk errors and seating delays through continuous guest training and development of 4 new team members.
  • Supported the introduction of a new online booking system (Power BI), which reduced overbookings by 83% and improved guest flow.
  • Increased daily reservations by 84% through establishing rapport with guests and mastering use of program.
  • Assisted with implementing a new customer feedback system that gathered 14 entries, leading to actionable improvements in guest experiences.
  • Established a more personalized greeting and seating system, resulting in a satisfaction rate improvement of 80% based on guest feedback.
  • Monitored reservations using Tableau, ensuring dining capacities were not exceeded and service remained smooth during events.

Affiliations

  • Recipient of the ‘Guest Service Excellence Award’ from Summit Group in 2024, based on feedback from repeat guests.
  • Faculty-assigned mentor in program, leading workshops on managing guest lists and minimizing overbookings.
  • Successfully completed training in Event Management with a focus on guest capacity control and scheduling via Tableau.
  • Participated in 'Hospitality Leadership' workshops at Columbus, improving competencies in guest conflict management.
  • Member of the Restaurant and Catering Association, sharpening skills in fine dining and multi-course event settings.
  • Active participant in the Event Planners Association (EPA), specializing in catering and guest management.
  • Attended Customer Experience Management (CEM) conference in Raleigh, integrating new techniques to improve wait-time perceptions for guests.
  • Completed the American Hotel & Lodging Educational Institute (AHLEI) Certified Guest Service Professional (CGSP®) course in 2020.
  • Enrolled in a Certificate program on 'Conflict Management in Hospitality' from program to deepen guest relations expertise.
  • Enrolled in category’s ‘Event Coordination and Design’ course in 2023, specializing in large-group seat planning and flow.

Certifications

  • SAP Certified Application Associate
  • CompTIA A+ Technician
  • Allergen Awareness Certification - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Conflict Resolution Skills in Hospitality (Ironclad Systems)
  • CPFM (Certified Professional Food Manager) - Northwind
  • Certified in Hospitality Revenue Management (Cedar Works)
  • SHRM Certified Professional (SHRM-CP)
  • Executive Hospitality Certification Program (Harbor & Co.)

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