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Skills

  • Project organization
  • Knowledge of quality systems
  • Staff training and development
  • First Aid/CPR
  • Advanced measurement systems utilization
  • Operational risk assessment
  • Lean manufacturing principles
  • Regulatory compliance
  • Communications
  • Problem resolution

Work Experiences

  • Achieved successful closure of all outstanding CAPAs within 18 months.
  • Analyzed customer feedback and warranty claim data, implementing corrective actions that contributed to Workday warranty claims falling by 62%.
  • Achieved compliance with all regulatory requirements.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved a 49% improvement in efficiency.
  • Oversaw the delivery of category project by program team, which resulted in initiative.
  • Achieved results within 7 quarters.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Achieved a decrease of 57% in non-conforming parts.

Summaries

  • Achieved a 79% reduction in defects.
  • Analyzed warranty claims and customer data.
  • Aligned supplier quality assurance programs.
  • Adhered to quality standards across 2 locations.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • With extensive knowledge of SAP use, committed to high standards of product inspections and customer service.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 5 years of management experience.
  • Achieved a 15% reduction in manufacturing errors.
  • Quality Chief with 16 years of successful project management and client relations experience.

Accomplishments

  • Led cross-functional teams to complete a DFMEA project for Power BI, identifying 5 critical failure modes and mitigating high-risk challenges.
  • Developed and implemented a vendor audit strategy, which increased vendor compliance by 37% and reduced supply chain disruptions.
  • Coordinated with production supervisors to implement a Root Cause and Corrective Action (RCCA) program, resolving repeat quality issues within the past year.
  • Managed root cause analysis processes that identified and eliminated key bottlenecks, saving 5in annual costs associated with rework and scrap.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with engineering and production teams to enhance defect detection methods, cutting production downtime by 72%.
  • Implemented a real-time data collection system that accelerated identification of quality trends, helping reduce customer complaints by 27% %.
  • Authored and implemented a Corrective Action Plan (CAP) that effectively contained and eliminated recurring defects, reducing non-conformance by 66%.
  • Designed and implemented a statistical process control system (SPC) to monitor key product attributes, reducing in-process defects by 21% %.
  • Provided expertise in failure analysis during investigations of critical defects, becoming a key contributor to reducing recalls by 35% %.

Affiliations

  • Quality Management Systems Lead Auditor Training
  • ISO/TS 16949 Certification Program
  • Project Management Institute
  • Freemason
  • Lean Six Sigma Black Belt Certification Program
  • Food Quality & Safety Manager Association
  • APICS – Association for Supply Chain Management
  • Association of Information Technology Professionals
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Institute of Industrial and Systems Engineers (IISE)

Certifications

  • Salesforce
  • Certified Change Management Professional (CCMP) - procedure
  • Certified QMS Internal Auditor (ISO 9001) - Northwind
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Product Quality Planning (APQP) Certification
  • Certified Quality Process Analyst (CQPA), American Society for Quality (ASQ)
  • Certified Six Sigma Black Belt (CSSBB) - procedure
  • Certified Business Analysis Professional (CBAP)
  • ISO 9001:2015 Lead Auditor – Ironclad Systems

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