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Skills

  • Problem resolution
  • Conflict resolution
  • Furniture assembly
  • First Aid/CPR
  • Inventory management
  • Business operations
  • Vendor management
  • Sales performance reporting
  • Team management
  • Attention to detail

Work Experiences

  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Closed sales of over $10 in Workday furniture.
  • Kept the standard and framework areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Collaborated with the display and merchandising team.
  • Collaborated with Asana vendors, negotiating bulk prices and ensuring timely refills on popular items, contributing to store profitability.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Collaborated with Adobe Creative Suite vendors.
  • Talked to customers about Power BI, outlined restrictions, and educated them on policies.

Summaries

  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted sales by 62%.
  • Achieved a 78% decrease in stock discrepancies.
  • Achieved a $3 boost during category.
  • Accomplished in furniture assembly and staging.
  • Closed sales both in-person and over the phone.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with merchandising teams.
  • Achieved a 70% reduction in complaints.

Accomplishments

  • Used point-of-sale (POS) system efficiently to register customer orders and manage refunds, reducing transaction times by 43%.
  • Met and exceeded daily and weekly sales targets while maintaining high levels of customer satisfaction (CSAT scores over 36% consistently).
  • Conducted floor resets and replenishments to align with marketing standards, enhancing store visual appeal and increasing sales by 63%.
  • Provided hands-on training and product education sessions to customers during interactive workshops, increasing engagement by 30%.
  • Collaborated with management in selecting inventory priorities for showroom floor, contributing to a 18% lift in featured weekly item sales.
  • Trained in advanced product knowledge regarding upholstery and wood types, positioning as a subject matter expert to assist in complex customer inquiries.
  • Regularly worked with fellow associates in maintaining cleanliness and organization, ensuring an optimal in-store experience for customers.
  • Contributed to storewide initiatives aimed at reducing shrinkage, resulting in a 59% improvement in inventory control over 7 months.
  • Collaborated with team of 8 in the development of metric.
  • Played an integral part in reducing furniture return rates by 15% through proactive customer education and post-sale follow-up.

Affiliations

  • Institute of Certified Professional Managers (ICPM)
  • Society of Human Resource Management
  • American Marketing Association (AMA) – Retail Branch
  • American Society of Furniture Designers (ASFD)
  • Society for Human Resource Management (SHRM) - Retail Division
  • American Institute of Retail Sales Professionals
  • Lions Club
  • Society of Women Engineers
  • Volunteer at Habitat for Humanity ReStores
  • Product Display and Merchandising Association

Certifications

  • Project Management Professional (PMP)
  • Certified Adaptability in Retail Environments (CARE)
  • Certified Retail Operations Professional (CROP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Supply Chain Professional (CSCP)
  • Certified Public Accountant
  • Point-of-Sale (POS) System Certification with HubSpot
  • Associate Degree in Applied Retail Management
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Product Knowledge & Sales Certification by Ironclad Systems

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