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Skills

  • Team building
  • Automation knowledge
  • Defect Tracking and Reporting (SAP)
  • Change Management
  • Statistical Process Control (SPC)
  • Cross-functional team collaboration
  • Regulatory compliance
  • Operational improvement
  • Functional and non-functional testing
  • Manual test case preparation

Work Experiences

  • Contributed to an Innovation Award for speed and quality.
  • Achieved results over 6 months.
  • Automated a large portion of regression tests for HubSpot, shortening testing cycles by 59%.
  • Acted as a liaison between the development and QA teams to ensure timely resolution of bugs, elevating product readiness by 7 weeks.
  • Assisted in developing risk-based testing strategies.
  • Collaborated with development teams.
  • Acted as a liaison between development and QA teams.
  • Boosted testing efficiency by 16%.
  • Achieved results by 2015.
  • Achieved an overall Innovation Award for QA team performance.

Summaries

  • Collaborative team member with experience liaising between development teams and end-users in Boston. Successfully mitigates product defects pre-launch, ensuring high customer satisfaction.
  • Achieved measurable improvements in test accuracy.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Allowed the team to focus on more complex issues.
  • Junior Quality Engineer with 2 years of experience and expertise in dealing with dynamic and complex software systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Desire to apply skills to a new role at Ironclad Systems with room for advancement.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Collaborated with team of 18 in the development of category.
  • Led the deployment of automated end-to-end tests, reducing manual regression testing by 14 hours per release cycle.
  • Performed in-depth performance benchmarking on Salesforce that led to a 19% efficiency improvement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and improved Power BI scripts to automate repetitive testing, reducing labor costs by $15 annually.
  • Collaborated with developers using Agile methodologies, ensuring continuous delivery of quality software with 65% uptime.
  • Analyzed historical defect data, applying risk-based testing to focus on high-impact areas, resulting in a 19% reduction of critical issues.
  • Developed risk-based testing strategies, reducing the number of critical issues in production environment by 78%.
  • Collaborated with cross-functional teams in different time zones to troubleshoot and resolve critical defects, reducing escalations by 72%.
  • Worked collaboratively with UX/UI design teams to identify potential end-user issues, improving product satisfaction by 41%.

Affiliations

  • UXPA (User Experience Professionals Association), Junior Testing Advocates Forum
  • National Association for Healthcare Quality (NAHQ)
  • Jaycees
  • Quality Assurance Institute (QAI Global Institute)
  • Software Process Improvement Network (SPIN)
  • Member, Global Association of Quality Management (GAQM) CPA
  • International Council of Nurses
  • International Association of Engineers (IAENG), Quality Engineering Division
  • Council for Six Sigma Certification (CSSC)
  • Association for Computing Machinery's (ACM) Special Interest Group on Software Engineering (SIGSOFT)

Certifications

  • IEC 62304 Medical Device Software Certification – Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Agile Certified Practitioner (PMI-ACP) - PMI
  • Agile Testing Certification – Vantage
  • Certified Quality Engineer (CQE) - ASQ
  • Kanban Management Professional (KMP) Certification – program
  • Google Certified Professional Cloud Architect
  • SAFe 5 Practitioner Certification – standard
  • Cisco Certified Network Associate (CCNA)

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