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Skills

  • Order fulfillment and stock replenishment
  • Conflict Resolution and Escalation Management
  • Loss prevention techniques
  • Customer relationship management (CRM) software
  • Mentoring new hires
  • MS Office
  • Sales forecasting and planning
  • Effective communication skills
  • Merchandising operations
  • Customer service excellence

Work Experiences

  • Achieved zero variances over 18 months.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved 57% customer satisfaction increase.
  • Helped customers by answering their questions and completing their requests.
  • Devised and coordinated system and metric strategic plans, resulting in a $3 increase in sales revenue within two years.
  • Achieved growth over 2016.
  • Achieved Microsoft Excel satisfaction rate of 58%.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved a 54% reduction in cash discrepancies.
  • Achieved on-time order fulfillment.

Summaries

  • Asana is something I'm familiar with.
  • Client-facing professional with a positive attitude and expertise in workflow optimization and process improvement.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved measurable improvements.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Willing to put vendor management knowledge to work for a well-established company in the Retail sector.
  • Senior Key Holder with 2 years of successful budget management and strategic planning experience.
  • Achieved shrinkage reduction of 66%.
  • Achieved timely order fulfillment.
  • Achieved a 44% improvement in sales performance.

Accomplishments

  • Increased customer loyalty program sign-ups by 59% through targeted in-store promotions and team incentives.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled closing procedures with consistent accuracy, maintaining perfect financial reconciliation records for over 4 months.
  • Trained and developed team members on loss prevention techniques, resulting in a 57% decline in store theft incidents.
  • Utilized sales data analytics to identify slow-moving inventory and executed markdown strategies, improving turnover by 18%.
  • Collaborated with regional management to implement key merchandising strategies, which increased seasonal sales by 52% over 2019.
  • Led store opening procedures, ensuring all systems were operational before peak business hours, contributing to a 20% increase in punctual customer service.
  • Worked closely with district managers to achieve 26% reduction in loss due to operational inefficiencies.
  • Identified and addressed key blind spots in loss prevention during peak traffic hours, reducing potential theft by 79%.
  • Documented and resolved process which led to procedure.

Affiliations

  • American Institute of Retailing Professionals
  • Certified Retail Loss Prevention Professional (LPP) through Harbor & Co.
  • Retail Merchandising & Marketing Association
  • Professional Badge Holder with ASIS International (for Security Audits)
  • Lions Club
  • Team Leadership Development Program through Lakeside Partners
  • National Association for Shoplifting Prevention (NASP) Certified Trainer
  • International Association of Loss Prevention Professionals (IALPP)
  • American Society of Safety Professionals
  • The Customer Experience Professionals Association (CXPA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Store Manager (CSM), Vantage
  • Certified In Store Loss Prevention Specialist (CILPS) Brightline
  • Certified in Retail Analytics Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Merchandiser (CM) Brightline
  • Diploma in Retail Management process
  • Inventory Management Certification Meridian
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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