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Skills

  • Chronic disease management
  • Patient intake and assessment
  • Supervision
  • Diagnostic test interpretation and reporting
  • Critical thinking in urgent care situations
  • Clinical site management
  • Medical records management
  • Electronic Medical Records (EMR) software proficiency Salesforce
  • Organization
  • Emergency response protocols

Work Experiences

  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Assisted in patient consultations, gathering vitals, and charting results to aid physicians in diagnosing and treating method, ensuring complete data fidelity.
  • Assisted in handling 5 patient calls in a high-volume clinic setting, answering medical inquiries and addressing appointment-related concerns with a patient-centered approach.
  • Administered medication for 8 facility patients.
  • Achieved a 20% reduction in patient wait times.
  • Administered vaccinations for patients in SAP.
  • Accurately explained procedures.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.

Summaries

  • Portuguese conversational abilities
  • Achieved 62% reduction in infection rates.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of process improvement and team leadership as well as stakeholder engagement training.
  • Administered medication according to physician order protocols.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Backed by Lean.
  • Professional Medical Support with 8 years of experience in a standard environment.

Accomplishments

  • Assisted in the implementation of workflow improvements that resulted in a 25% reduction in patient wait times and increased overall clinic productivity.
  • Trained new clinical staff on HIPAA regulations and patient confidentiality best practices, reducing compliance breaches by 84%.
  • Collaborated with multidisciplinary teams to optimize scheduling and patient flow for 11 daily appointments, increasing patient throughput by 49%.
  • Spearheaded the development of new emergency response protocols, which led to a 24% faster preparation time during critical incidents such as Code Blue.
  • Ensured clinical readiness by supervising supply restocking across high-use departments, leading to a 24% increase in efficiency during high volume periods.
  • Facilitated rapid interventions during Code Blue events, playing a critical role in patient survival rates and reducing response time by 7 seconds.
  • Promoted continuous quality improvement by identifying and addressing recurring clinical challenges, thereby reducing patient care disruptions by 78%.
  • Engaged in continuous quality improvement initiatives, contributing to revamped clinical procedures that reduced patient care errors by 71%.
  • Directed and coordinated patient care plans with multidisciplinary teams for 17 critically ill patients, ensuring continuous high-quality care under stressful conditions.
  • Improved treatment response time for high-acuity patients by administering IV therapy and injections, following established protocols with 62% compliance.

Affiliations

  • National Association of Health Care Assistants (NAHCA)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • International Association of Administrative Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Association of Medical Assistants (AAMA)
  • Association for Supply Chain Management (APICS)
  • National Alliance on Mental Illness (NAMI)
  • National Healthcareer Association (NHA)
  • Emergency Nurses Association (ENA)
  • International Association for Healthcare Security and Safety (IAHSS)

Certifications

  • Certified Outpatient Coder (COC) - AAPC 2024
  • Certified Clinical Medical Assistant (CCMA) - method - 2018
  • Fundamentals of Clinical Research Course - Brightline - 2023
  • Telemetry Technician (Tele Tech) Certification - Harbor & Co. - 2016
  • CompTIA Security+
  • Certified Health Data Analyst (CHDA) – American Health Information Management Association (AHIMA), 2017
  • ServSafe
  • Certified Medical Office Manager (CMOM) - Practice Management Institute 2018
  • First Aid/CPR Certified
  • Certified Clinical Hemodialysis Technician (CCHT) - Nephrology Nursing Certification Commission (NNCC) - 2024

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