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Skills

  • Critical thinking in urgent care situations
  • MS Office
  • Medical office administration
  • Case management
  • Phlebotomy
  • Diagnostic equipment expertise
  • Medical records management
  • Cross-department collaboration
  • Operational improvement
  • Customer service

Work Experiences

  • Assisted with scheduling and follow-ups.
  • Charted results to aid physicians.
  • Used quality controls to monitor framework test accuracy.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Adapted quickly to various clinic workflows across different specialties, contributing to a Excellence Award received for team flexibility and patient care quality in 2022.
  • Assessed patient health through detailed intake procedures, collected medical histories, and flagged urgent issues, leading to early intervention for 6 critical cases.
  • Accurately explained procedures.
  • Aligned care with physician protocols.
  • Administered and monitored vaccinations for patients in Adobe Creative Suite, ensuring all documentation was properly handled and reducing adverse events to 0.
  • Assessed patient health through detailed intake procedures.

Summaries

  • Bi-lingual Clinical Floater with skills in handling sensitive emergency situations, ensuring patient safety, and eliminating potential for administrative delays.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Clinical Floater skilled in interpreting diagnostic test results.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advanced Clinical Floater continuously delivering hands-on care across departments, contributing to smooth patient care transitions and high service quality across 18 clinics.
  • Boosted team efficiency.
  • Administered medications precisely.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Achieved a 36% drop in follow-up for missed medication doses.

Accomplishments

  • Reduced patient admission processing time by 31% through the integration of new electronic health record (EHR) documentation procedures in 2017.
  • Ensured HIPAA compliance across all patient interactions and care documentation, resulting in 13 consecutive zero-violation audits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved standard which led to framework.
  • Successfully provided patient care across 4 departments in a single shift, upholding high standards of care across diverse clinical scenarios.
  • Assisted in the implementation of workflow improvements that resulted in a 25% reduction in patient wait times and increased overall clinic productivity.
  • Collaborated in a cross-functional medical team to deliver intensive care to high-acuity patients, ensuring seamless coordination during multidisciplinary interventions.
  • Reduced clinic bottlenecking by optimizing patient triage processes, decreasing wait times during peak hours by 37% and improving patient satisfaction scores.
  • Decreased equipment downtime by 15% through proactive restocking and maintenance planning across 5 medical departments.
  • Managed the inventory and restocking of medical supplies across 2 clinical units, ensuring optimal preparedness while reducing supply costs by 69%.

Affiliations

  • National Association of Emergency Medical Technicians (NAEMT)
  • National Alliance on Mental Illness (NAMI)
  • Academy of Medical-Surgical Nurses (AMSN)
  • American Association of Nurse Practitioners (AANP)
  • American College of Emergency Physicians (ACEP)
  • National Healthcare Workforce Network (NHWN)
  • National Healthcareer Association (NHA)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • American Medical Informatics Association

Certifications

  • Certified Medical Assistant (CMA) Harbor & Co., 2016
  • Certificate in Electronic Health Records (EHR) - system - 2023
  • Nevada Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT) - 2016
  • Certified Patient Care Technician/Assistant (CPCT/A) - process, 2020
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Infection Prevention and Control (IPC) Certification – Summit Group
  • ServSafe
  • Certified Health Data Analyst (CHDA) – American Health Information Management Association (AHIMA), 2017
  • Healthcare Provider CPR/AED - American Heart Association - 2022

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