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Skills

  • Salesforce expertise
  • Client Database Management
  • Client Onboarding Optimization
  • Budgets
  • First Aid/CPR
  • Team management
  • Sales strategy development
  • Process improvement
  • Team building
  • Multi-Channel Sales Outreach

Work Experiences

  • Collaborated with sales to design a customer feedback loop.
  • Achieved Employee of the Year for exceeding quarterly sales targets by developing tailored pitches for Salesforce solutions.
  • Assisted product teams with market entry strategies.
  • Closed over 2 high-value prospects each quarter.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built and managed the business development pipeline, closing over 11 high-value prospects each quarter.
  • Automated service delivery.
  • Aligned Salesforce innovations with client feedback.
  • Was in charge of program costs and quality.
  • Contributed to product development meetings, aligning Jira innovations with client feedback for higher adoption rates.

Summaries

  • Achieved success in competitive markets such as Atlanta.
  • Committed to maximizing pipeline and CRM potential.
  • Asana and QuickBooks are two of my strongest skills.
  • Mandarin and Spanish fluency
  • Adept at fostering collaborative partnerships with marketing and sales teams to drive multi-channel campaigns, resulting in a 24% increase in lead generation.
  • Accomplished in coordinating cross-functional teams to streamline processes, ensuring projects meet deadlines and exceed expectations.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Clear understanding of quality assurance and budget management as well as team leadership training.
  • Business Development Center Representative with 10 years of successful risk assessment and performance reporting experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated with cross-functional teams to identify strategic partnerships that led to an increase in partnership revenue of $3 by 2020.
  • Developed targeted outreach campaigns that resulted in a 49% growth of prospective clients and generated $3 in revenue over 7 months.
  • Collaborated with team of 13 in the development of initiative.
  • Devised customer segmentation strategies, boosting the relevance of sales campaigns which resulted in 19% uplift in response rate.
  • Implemented a CRM system that streamlined customer communication, leading to a 23% increase in sales conversions using system.
  • Developed and presented market analysis reports to senior management, directly influencing strategic decisions that resulted in 70% year-over-year growth.
  • Collaborated with the marketing team to develop sales materials that showcased customer pain points, leading to an increase of 23% in product-to-market fit.
  • Orchestrated cross-functional team efforts in launching Asana, resulting in 57% year-end revenue growth for the 2020.
  • Developed and tracked business development initiatives, leading to a 33% increase in qualified leads over 15 quarters.
  • Spearheaded the integration of a new CRM tool across 3 teams, increasing sales efficiency by 76% and reducing response time by several months.

Affiliations

  • Toastmasters
  • Financial Planning Association (FPA)
  • Leadership Development Association - metric
  • International Economic Development Council (IEDC)
  • Global Business Travel Association (GBTA)
  • Lions Club
  • Institute of Business Analysis (IIBA)
  • Project Management Institute
  • Institute of Sales Management (ISM)
  • Young Presidents’ Organization (YPO)

Certifications

  • Project Management Professional (PMP)
  • Certified Revenue Management Executive (CRME) - HSMAI
  • Microsoft Dynamics 365 Fundamentals (CRM) – 2020
  • Certified Information Systems Auditor (CISA) – ISACA 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Advanced Certificate in CRM Software Workday - 2022
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Salesforce
  • Certified Sales Executive (CSE) - Sales & Marketing Executives International

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