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Skills

  • Team leadership and development
  • Strategic planning
  • Generating leads
  • CRM Implementation and Integration
  • Enterprise Sales
  • Trained in consumer marketing
  • Customer retention
  • Coaching and mentoring
  • Customer Satisfaction Enhancement
  • Business Planning

Work Experiences

  • Established long-term business growth by building relationships with customers and the community.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Had weekly meetings with Director of Inside Saless to figure out how to get around sales roadblocks.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Trained employees on new technology and sales methods to build a highly knowledgeable and successful team.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Set and exceeded inside sales goals by setting ambitious targets and motivating sales reps.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 3%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Leader who is committed to driving revenue growth through strategic marketing, advertising, and promotions.
  • Inside Sales Manager with a focus on expanding the customer base and increasing Adobe Creative Suite sales.
  • Through sales floor enhancements, successful in setting and meeting long-term goals.
  • Strong track record of fostering a positive teamwork culture, enforcing policies, and achieving the brand's mission.
  • Director of Inside Sales with 16 years of successful quality assurance and data analysis experience.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Customer and employee relationships were improved, and long-term partnerships were made possible.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Tracked, analyzed, and presented sales performance metrics to CEO and board members, enabling data-driven decisions that resulted in 70% growth in key markets.
  • Led the onboarding and continued sales training for 17 inside sales representatives, enhancing team productivity by 70%.
  • Surpassed 45% of annual revenue goals by spearheading a multi-channel sales campaign with a specific focus on enterprise-level clients.
  • Developed cross-functional collaborations between the sales and product teams to introduce new features based on client feedback, which led to a 17% increase in upsell opportunities.
  • Worked collaboratively with account executives and the customer success team to regenerate dormant accounts, resulting in a 32% activation rate.
  • Documented and resolved procedure which led to method.
  • Optimized the sales compensation models to increase representative motivation, leading to a 58% uplift in performance within the first year.
  • Closed multi-year contracts with enterprise clients, equating to $11 in recurring revenue.
  • Managed sales budgets totaling $10 while ensuring a 63% return on investment for all lead-generation activities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Sales Professionals (NASP)
  • National Sales Network (NSN)
  • Association for Supply Chain Management (APICS)
  • Customer Relationship Management Institute (CRM Institute)
  • Society for Human Resource Management (SHRM) for Sales Hiring and Development
  • American Marketing Association
  • Lions Club
  • Sales Management Association
  • Association of Information Technology Professionals
  • Society of Women Engineers

Certifications

  • Apple Certified Associate (ACA)
  • Advanced CRM Strategies & Salesforce Optimization Certification - category
  • Accredited Inside Sales Manager (AISM)
  • SHRM Certified Professional (SHRM-CP)
  • SPIN Selling Certification - Huthwaite International
  • Certified Sales Enablement Professional - Sales Enablement Society
  • Enterprise Account Management Certification - method
  • Google Certified Professional Cloud Architect
  • Revenue Leadership Certification - category
  • CompTIA A+ Technician

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