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Skills

  • Health system improvements implementation
  • Appointment scheduling
  • Payment collection
  • Operational improvement
  • Relationship development
  • Metric equipment
  • Process improvement
  • Change management in patient systems
  • Healthcare software proficiency: Power BI
  • Business operations

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 67% improvement in processing times.
  • Collaborated with the quality assurance team.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Outstanding Service Award for program in 2024.
  • Assisted over 13 patients.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Was in charge of compiling and reviewing medical records.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Comprehensive knowledge of cross-functional collaboration and a dedication to patient satisfaction.
  • Achieved a 22% reduction in resolution time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Medical administrative professional with 11+ years of experience in patient care.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Adept at managing high-volume patient service inquiries, handling over 16 cases daily with a focus on empathy, efficiency, and resolution.
  • Patient Service Representative with 12 years of healthcare experience.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully closed 34% of patient service tickets within 18 months, improving resolution times across patient support cases.
  • Processed patient admissions and registrations for over 17 patients daily with minimal errors.
  • Collaborated with clinical teams on discharge planning for over 5 patients, optimizing aftercare support in 2016.
  • Resolved patient billing discrepancies within several months, contributing to a 62% decrease in payment delays.
  • Facilitated communication between patients, doctors, and insurance companies to expedite billing resolutions and reduce patient stress.
  • Actively supported patient care coordination, reducing delays in specialist referrals by the past year.
  • Maintained patient confidentiality in compliance with HIPAA standards, contributing to zero reported violations throughout my tenure.
  • Collaborated with team of 6 in the development of system.
  • Maintained HIPAA-compliant records for over 4 patients monthly, demonstrating consistent attention to detail in regulatory environments.

Affiliations

  • American Medical Informatics Association
  • Society of Human Resource Management
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • National Association of Social Workers
  • Patient Relations Management Council
  • National Association for Healthcare Quality (NAHQ)
  • Healthcare Administrative Professionals Association (HAPA)
  • Society for Health Systems (SHS)
  • Toastmasters
  • Hospitals, Health Systems & Patient Experience Network

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Electronic Health Records Specialist (CEHRS) ServiceNow
  • Patient Satisfaction Surveys & Analysis Specialization Brightline
  • Certified Healthcare Access Manager (CHAM) - Beacon Labs
  • Certified in Healthcare Communication (CHC) Harbor & Co.
  • CompTIA A+ Technician
  • Certified Healthcare Risk Manager (CHRM) in 2015
  • Patient-Centered Care Certification – Cedar Works
  • Certified Supervisor of Patient Navigation Programs Brightline
  • Certified Healthcare Billing and Coding Specialist Brightline

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