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Skills

  • Category equipment
  • Diversity & Inclusion Policy Development
  • Project organization
  • Customer service
  • Talent management
  • Conflict resolution
  • Pre-Employment Screening
  • Benefits Enrollment Process Optimization
  • Supervision
  • Cross-departmental collaboration

Work Experiences

  • Achieved a 27% decrease in overtime costs.
  • Created and delivered 9 training modules.
  • Aligned compensation with market data.
  • Aligned KPIs with company growth objectives.
  • Authored analysis reports on engagement trends.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Designed personalized rewards programs.
  • Advocated for mental health programs that increased employee participation in wellness initiatives by 43% and reduced burnout-related turnover.
  • Collaborated with senior leadership.
  • Achieved a 37% increase in timely goal achievement during 2023.

Summaries

  • Adept at managing employee relations and diversity initiatives in compliance with evolving labor laws, ensuring protection from costly fines and legal risks.
  • Adept at creating robust succession plans.
  • Adept at creating robust succession plans and managing executive hires, leading the recruitment of 6 C-suite professionals driving business growth.
  • Adept at driving leadership effectiveness.
  • Achieved a 29% improvement in employee engagement company-wide.
  • Within Human Resources, senior Senior Human Resources Representative and outstanding performer in performance reporting and risk assessment.
  • Achieved this over 16 years.
  • Contributed to operational improvements.
  • Clear understanding of stakeholder engagement and quality assurance as well as data analysis training.
  • Committed to promoting diversity-rich environments.

Accomplishments

  • Launched an employee assistance program (EAP) that was utilized by 31% of employees, improving overall mental health and well-being metrics.
  • Created and implemented employee retention strategies that reduced turnover by 74% across customer success.
  • Led the design and roll-out of a performance management system, driving a 33% increase in performance review completion rates.
  • Partnered with department heads to design a leadership development program that resulted in a 68% increase in employee promotion rates.
  • Streamlined employee feedback mechanisms, improving overall participation rates in engagement surveys by 21%.
  • Designed and deployed onboarding programs for 3 new hires, which reduced time-to-full productivity by 76%.
  • Utilized workforce analytics to forecast labor requirements, leading to optimized headcount and improved operational efficiency by 34%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed comprehensive workforce analytics reports that provided actionable insights and led to a 19% increase in employee retention across departments.
  • Standardized career path frameworks across divisions, tripling the number of internal job rotations available to employees in 2023.

Affiliations

  • National Association of African Americans in Human Resources (NAAAHR)
  • Jaycees
  • Diversity and Inclusion Leadership Council
  • Society of Women Engineers
  • Women in Human Resources Network (WIHRN)
  • Human Capital Institute (HCI)
  • HR Executive Summit Member
  • International Public Management Association for Human Resources (IPMA-HR)
  • Toastmasters
  • HR Metrics & Analytics Group

Certifications

  • Human Resources Information Professional (HRIP)
  • Advanced Certificate in Human Resources Leadership Meridian
  • Talent Management Practitioner (TMP) Certification
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Public Accountant
  • HR Business Partner: People Analytics Certification Jira
  • Certified Professional in Learning and Performance (CPLP)
  • Global Talent Management Leader (GTML) Certification
  • Senior Professional in Human Resources (SPHR)

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