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Skills

  • Quality control
  • Customer Relationship Management (CRM) Software Proficiency
  • Time management and prioritization
  • Market research
  • Territory management
  • Customer follow-up and retention
  • Research
  • Account development
  • Cold calling
  • Strategic planning

Work Experiences

  • Achieved targets for 11 months consecutive months.
  • Acquired 5 new customers, resulting in 17% revenue for the team.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Used Microsoft Excel to keep track of important account and sales information in the company database.
  • Adapted communication strategies to different industries, achieving 3 cross-industry sales in 2016.
  • Organized company files and created a support system to reduce account managers' workload and increase their productivity.
  • Achieved 13 new bookings.
  • Achieved consistent attendance of 60% at organized product knowledge webinars, driving engagement and sales.
  • Achieved 8 cross-industry sales in 2019.
  • Created and used standard reports to assist leadership in making key decisions and exceeding operational goals.

Summaries

  • Junior Sales Associate with 9 years of successful stakeholder engagement and team leadership experience.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Quick learner with intermediate administrative and Asana skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Legal industry's success.
  • Strengths in project management and client relations backed up by Legal training.
  • Accomplished Junior Sales Associate with experience in collaborating cross-functionally, driving $9 in revenue through the design and execution of targeted marketing campaigns.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Partnered with the customer success team to effectively manage post-sale relationships, maintaining 59% customer satisfaction ratings.
  • Analyzed customer purchasing data to refine sales strategies, resulting in a 40% year-over-year increase in revenue.
  • Achieved 68% customer follow-up success rate by implementing time-saving processes within the CRM system.
  • Assessed and eliminated potential roadblocks to deal closures, enabling reduction of deal cycle time by 18 months.
  • Introduced new CRM tracking methods that decreased lead response time by 39%, improving client experience.
  • Led a sales initiative that resulted in 45% growth in cross-selling opportunities across multiple product lines.
  • Assisted in revamping sales training materials, contributing to 57% improvement in new hire productivity within the first 14 months.
  • Utilized CRM software to enhance client segmentation strategies, resulting in 79% higher lead conversion rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responded to customer inquiries within a several months timeframe, contributing to a 63% improvement in overall customer satisfaction.

Affiliations

  • Sales Management Association (SMA)
  • Bachelor's in Business (2018) Society of Alumni Mentorship Program
  • Toastmasters International for Communication & Leadership Skills
  • American Marketing Association
  • Sales Hacker Community Member
  • Enterprise Selling Group Affiliation (2016)
  • MIT Finance and Business Acumen Program (Completion: 2022)
  • Customer Relationship Management Association (CRMA) Member
  • Certified Sales Development Rep (Year)
  • Women in Sales Leadership (WISL)

Certifications

  • Certified Inside Sales Executive (CISE) – by American Association of Inside Sales Professionals
  • CompTIA Network+
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Sandler Sales Foundation Program by Sandler Training
  • National Association of Sales Professionals (NASP) Certified Professional Sales Person (CPSP)
  • Certified Consultative Sales Advisor (CCSA)
  • Certified Sales Associate (CSA) by the National Professional Sales Association
  • Google Analytics Individual Qualification (GAIQ)

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