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Skills

  • Cross-functional collaboration
  • Creative merchandising
  • Employee retention strategies
  • Budgeting
  • Organization
  • Sales and marketing
  • Sales data analysis
  • Operational improvement
  • Contingency planning
  • KPI reporting

Work Experiences

  • Achieved results in under two years.
  • Achieved results after 18 months.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved 63% adoption rate.
  • Planned marketing initiatives and tapped into my referral network to promote business development.

Summaries

  • Within Miscellaneous, senior Regional Support Manager and outstanding performer in data analysis and strategic planning.
  • Clear understanding of process improvement and team leadership as well as data analysis training.
  • Strengths in workflow optimization and process improvement backed up by Miscellaneous training.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Regional Support Manager with 17 years of successful stakeholder engagement and cross-functional collaboration experience.
  • Professional who is both energetic and poised.

Accomplishments

  • Reduced operational costs by 15% by negotiating vendor contracts and streamlining regional purchasing processes.
  • Implemented a data-driven decision-making process, leading to cost reductions of 44% in the regional budget.
  • Implemented a regional knowledge-sharing system that reduced employee downtime by 64%.
  • Proactively identified and addressed staff productivity challenges through targeted interventions, improving team output by 72%.
  • Designed and executed a regional training strategy that boosted operational efficiency by 72%.
  • Established partnerships with Beacon Labs, resulting in a 47% increase in regional client portfolio.
  • Improved the regional net promoter score (NPS) by 45% over several months, driving increased brand loyalty within process.
  • Developed a regional reporting dashboard, automating performance tracking and reducing manual reporting efforts by 3 hours per week.
  • Created and deployed a regional customer satisfaction survey process, increasing response rates by 60% and improving service offerings.
  • Led a project to automate workflow optimization, reducing processing time by 64%.

Affiliations

  • Association for Computing Machinery
  • National Business Support Professionals Forum
  • International Facility Management Association (IFMA)
  • Association of Information Technology Professionals
  • Strategic Leadership Committee, method
  • Customer Experience Professionals Association (CXPA)
  • Customer Service Institute of America (CSIA)
  • International Council of Nurses
  • Freemason
  • American Society for Quality (ASQ)

Certifications

  • Certified Call Center Professional from Lakeside Partners
  • ISO 9001 Lead Auditor from Meridian
  • Certified Sales Leadership Professional (CSLP) from the Sales Management Association
  • Certified Customer Service Manager (CCSM)
  • First Aid/CPR Certified
  • HR Business Partner Certified (HRBP) from Beacon Labs
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Performance Coaching for Leaders Certification from initiative
  • Apple Certified Associate (ACA)

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