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Skills

  • KPI reporting
  • Customer service
  • Creative merchandising
  • First Aid/CPR
  • Sales and marketing
  • Contingency planning
  • Conflict resolution
  • Data-driven decision making
  • Cost reduction strategies
  • Employee retention strategies

Work Experiences

  • Achieved results in the first one year.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 18%.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.
  • Achieved a 35% increase in efficiency.
  • Achieved results after 18 months.
  • Achieved a 60% reduction in response times for client escalations across regional offices by improving communication workflows.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Develop strategic business partnerships and relationships.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Bringing 7 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.
  • Regional Support Manager is a skilled Regional Support Manager who provides encouragement and feedback to help employees succeed.
  • Clear understanding of process improvement and team leadership as well as data analysis training.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Proactive Regional Support Manager uses determination and attention to detail to produce high-quality cross-functional collaboration work.
  • Costs were consistently reduced while profits were increased.
  • Process improvement, workflow optimization, and data analysis are all well-trained.

Accomplishments

  • Conducted regional performance reviews and identified high-potential staff for longstanding leadership development programs.
  • Increased employee engagement scores by 67% through implementing regional mentoring and professional development programs.
  • Implemented a regional knowledge-sharing system that reduced employee downtime by 64%.
  • Implemented employee training programs that improved efficiency across SAP services by 75%.
  • Developed a regional reporting dashboard, automating performance tracking and reducing manual reporting efforts by 3 hours per week.
  • Achieved Scrum Master for the regional team, ensuring compliance with industry standards and improving reputation within Miscellaneous.
  • Reduced operational costs by 15% by negotiating vendor contracts and streamlining regional purchasing processes.
  • Enhanced regional team productivity by 74% through customized coaching and skills development sessions.
  • Piloted a new customer retention strategy, resulting in a 75% increase in repeat business across the region.
  • Improved the regional net promoter score (NPS) by 45% over several months, driving increased brand loyalty within process.

Affiliations

  • Regional Business Development Association
  • International Facility Management Association (IFMA)
  • Jaycees
  • Global Business Travel Association (GBTA)
  • American Management Association (AMA)
  • Society for Human Resource Management (SHRM) - Regional Manager Division
  • National Association of Social Workers
  • HR and Workforce Development Network
  • Business Continuity Institute (BCI)
  • Association for Computing Machinery

Certifications

  • Performance Management Certification from initiative — 2015
  • Certified Public Accountant (CPA)
  • Certified Customer Service Manager (CCSM)
  • Certified Workforce Planning Professional (CWPP)
  • Salesforce Administrator Certification from system
  • Certified Change Management Professional (CCMP) from Lakeside Partners
  • Human Capital Strategist (HCS) from Human Capital Institute (HCI)
  • Customer Success Manager (CSM) Certified from Harbor & Co.
  • First Aid/CPR Certified
  • Certified Call Center Professional from Lakeside Partners

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