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Skills

  • Document conversion
  • Report analysis
  • Appointment setting
  • Spreadsheet management
  • Customer service excellence
  • Human resource laws
  • Travel planning
  • Credit and collections
  • Writing reports
  • Office administration

Work Experiences

  • Improved customer service ratings by 17% by training 17 new employees on proper phone handling techniques.
  • Updated the program's framework information in the tracking system.
  • Took up to 5 calls per three years and quickly redirected them.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Worked with master control to prepare show tapes for ingestion.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • Strategic planning and data analysis are examples of areas of expertise.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 11 years of service.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and process.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Customer service and conflict resolution skills are excellent.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.

Accomplishments

  • Documented and resolved method which led to framework.
  • Assisted in planning and executing school-wide media events, increasing student participation by 72% and media center visibility.
  • Monitored industry trends and emerging technology relevant to media centers, recommending key upgrades that modernized the facility and increased user satisfaction by 24%.
  • Performed audio-visual setup and breakdown for 17 events, ensuring consistent operation of equipment with minimal disruptions.
  • Decreased equipment downtime by 72% by monitoring and proactively resolving device malfunctions and software issues.
  • Led equipment loan system with 60% on-time return rates, responding to 12 daily inquiries in a timely manner.
  • Created interactive digital displays showcasing media center resources, increasing student engagement by 17% and promoting higher usage of available materials.
  • Collaborated with team of 5 in the development of method.
  • Assisted in developing a budget forecast for multimedia acquisitions, aligning resource allocation with departmental needs for 2017.
  • Led a project team in redesigning the media center layout and resource organization, improving accessibility by 71%.

Affiliations

  • Society of American Archivists (SAA)
  • Community College Media Technician Collective
  • American Marketing Association
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Rotary International
  • American Library Association (ALA) Membership
  • Public Media Business Association (PMBA) Annual Conference Attendee
  • Society of Professional Journalists (SPJ)
  • National Federation of Advanced Information Services (NFAIS)

Certifications

  • ServSafe
  • Certified Maintenance and Reliability Technician (CMRT) – 2021
  • Foundations of Video Production Certification ServiceNow Northwind
  • Library Support Staff Certification (LSSC) Meridian 2017
  • Certified Video Engineer (CVE) - Meridian
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Apple Support Professional 2024
  • Google Certified Professional Cloud Architect
  • Certified Technical Trainer (CTT+) 2024

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