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Skills

  • Project management
  • Credit and collections
  • Airline rules
  • Adult AED and CPR
  • Corporate standards
  • Computer literate
  • Budgets
  • Itineraries
  • Billing practices
  • Budgeting and cost control

Work Experiences

  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Improved the bottom line by streamlining metric processes, budgets, and procurement strategies.
  • Booked over 4 flights monthly with a 46% on-time confirmation rate, exceeding team performance benchmarks.
  • Assisted clients in securing visas and passports.
  • Achieved a 41% reduction in manual booking time.
  • Was able to quickly resolve service-related issues.
  • Achieved 39% faster response times for travel queries.
  • Elicited feedback from guests via questionnaires in order to assess levels of satisfaction.
  • Assisted clients in securing necessary visas and passports, reducing processing times by 35% through streamlined procedures.

Summaries

  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Looking for a job in a fast-paced agency where I can provide the best client experiences.
  • Tour guide who is passionate about creating unforgettable experiences.
  • Quick to pick up new skills and eager to join a customer service-oriented team.
  • Sharp and energetic Travel Agent who is adept at troubleshooting and resolving customer service issues quickly.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Hoping to become procedure next great tour guide.
  • Strengths in cross-functional collaboration and performance reporting backed up by Travel and Hospitality training.
  • Within Travel and Hospitality, senior Corporate Travel Agent and outstanding performer in data analysis and cross-functional collaboration.
  • Corporate Travel Agent is a multi-talented Corporate Travel Agent who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 15%.
  • Developed ServiceNow customer loyalty program, which became a model for hotels nationwide.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 2 man-hours each month.
  • Reduced overall travel booking errors by 16% after implementing new training programs focused on itinerary accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated seamless corporate travel arrangements for 16+ employees, ensuring compliance with internal travel policies and preferred vendor guidelines.
  • Led the integration of procedure, improving the precision of expense reconciliation and reducing processing time by 16 hours per booking.
  • Managed relationship with initiative and successfully renegotiated terms, improving seating availability and preferred pricing for corporate travelers.
  • Assisted in the successful organization and management of VIP travel packages for high-profile executives, consistently meeting all deadlines and preferences.
  • Reduced excess travel spending by 42% through careful auditing and taking advantage of loyalty programs and corporate discounts.

Affiliations

  • Lions Club
  • Society of Human Resource Management
  • Travel & Tourism Management Degree
  • International Council of Nurses
  • Global Business Travel Association (GBTA)
  • Institute of Travel Management (ITM)
  • International Business Travel Specialists Association
  • International Travel and Tourism Program
  • Association for Supply Chain Management (APICS)
  • Jaycees

Certifications

  • First aid and AED
  • Project Management Professional (PMP)
  • International Air Transport Association (IATA) Consulting Certification
  • Global Travel Professional (GTP) Certification
  • Sabre Global Distribution System (GDS) Certification
  • Certified Corporate Travel Executive (CCTE)
  • GBTA Advanced Airline Travel Management Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Data Analytics for Travel Management Certification

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