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Skills

  • Billing practices
  • Budgeting and cost control
  • Conflict resolution
  • Inquiry response
  • Safety procedures
  • Front desk communications
  • Budgets
  • Overseas tours
  • Hospitality
  • Corporate standards

Work Experiences

  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Escorted guests to their rooms and transported their belongings.
  • 8 new members of the guest service team were recruited and trained by me.
  • Built and maintained relationships with preferred vendors by ensuring annual spend goals of $12 were met, leading to exclusive deals.
  • Addressed issues caused by weather or service outages.
  • Improved helped me improve customer service ratings.
  • Was in charge of administrative tasks like billing, expense tracking, and commission tracking.
  • Improved the bottom line by streamlining metric processes, budgets, and procurement strategies.
  • Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.
  • Achieved 39% faster response times for travel queries.

Summaries

  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Sharp and energetic Travel Agent who is adept at troubleshooting and resolving customer service issues quickly.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Tour guide who is passionate about creating unforgettable experiences.
  • Sharp and energetic Travel Agent who excels at troubleshooting and quickly resolving customer service issues.
  • Self-starter with unrivaled expertise in risk assessment and process improvement.
  • Sales-oriented personality and skilled communicator dedicated to working as part of a winning team.
  • Looking for a job as a brewery tour guide where my skills will be appreciated.
  • Expertise in providing excellent customer service and resolving conflicts.

Accomplishments

  • Tracked and analyzed travel patterns for yearly reporting, resulting in over 73% in savings on recurring bookings year over year.
  • Managed relationship with initiative and successfully renegotiated terms, improving seating availability and preferred pricing for corporate travelers.
  • Spearheaded group travel arrangements for global conferences attended by 17+ employees, ensuring smooth coordination and budget compliance.
  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 15%.
  • Produced monthly KPIs for executive management, clearly illustrating travel expenditure reduction and efficiency measures.
  • Provided VIP-level concierge services to key accounts, ensuring seamless travel experiences while adhering to budgetary constraints.
  • Reduced billing discrepancies by 72% through accurate, real-time reconciliation of travel expenses using Tableau.
  • Led the initiative to switch corporate travel software systems, reducing booking times and achieving a 36% increase in user satisfaction.
  • Used advanced GDS tools to find efficient travel solutions during process, minimizing disruptions to business operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Toastmasters
  • Corporate Lodging Forum (CLF)
  • Certified Travel Counselor (CTC)
  • National Academy of Travel and Tourism
  • Global Travel Certification (2022)
  • Certified Business Travel Consultant (CBTC)
  • Lions Club
  • Business Travel Professionals Association
  • Association of Corporate Travel Executives (ACTE)
  • American Marketing Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • AED and CPR
  • Microsoft Certified Systems Engineer (MCSE)
  • Sabre Global Distribution System (GDS) Certification
  • Personal Travel Planning Certification by Ironclad Systems
  • International Air Transport Association (IATA) Authorized Agent License
  • Certified Public Accountant
  • Amadeus Certification
  • Advanced Airline Reporting Course (IATA)

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