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Skills

  • Event Management and Promotion
  • Team Leadership
  • Calm under pressure
  • Mother of 14
  • Exceptional organizational skills
  • Supply Inventory
  • Purchasing
  • Outsourcing
  • Preschool educator
  • Supervision and training

Work Experiences

  • Was in charge of groups of up to 17 children aged 5 to 4.
  • Transported HubSpot to several months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Monthly activity schedules were created by me.
  • Used constructive problem-solving techniques to resolve staff and parent conflicts.
  • Created a secure play environment for the kids.
  • Created age-appropriate activities and programs for children ranging in age from 17 to 9.
  • Quality administrators, teachers, and support staff were recruited, selected, and retained by me.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Conflict resolution and special needs childcare services are two of the company's strengths.
  • Portuguese speaker who can adapt to a variety of situations.
  • Childcare provider with first-hand experience as a caring mother of 2 children.
  • Group leader who is dedicated to budget management.
  • Instruct category professionals in how to use forward-thinking strategies to improve operations and cut costs.
  • Designed and led activities for children of various ages.
  • Relationship-builder with strong communication and organizational abilities.
  • Capable of putting plans, resources, and people in place to meet goals and exceed expectations.
  • Approachable Daycare Provider who has a knack for putting children and their parents at ease.
  • In a safe environment, a daycare provider focuses on encouraging ethical and compassionate behavior.

Accomplishments

  • Led a cross-functional initiative integrating digital tools to streamline club scheduling, reducing coordination time by 45%.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Increased new enrollment and return enrollment by 10.
  • Implemented an annual survey feedback system, resulting in a 79% improvement in club operations within several months.
  • Documented and resolved metric which led to system.
  • Utilized trend analysis to tailor club marketing strategies, contributing to a 81% membership increase across the past year.
  • Implemented a new club budgeting system, cutting event costs by 81% while maintaining quality and participation.
  • Earned highest parent evaluations among peers in system.
  • Established a member feedback loop that reduced member complaints by 55% while enhancing overall satisfaction.
  • Improved child retention rates by 12% through teacher and program improvement.

Affiliations

  • Toastmasters International – Public Speaking and Leadership
  • National Student Leadership Conference
  • Association for Leadership Educators
  • Association for Supply Chain Management (APICS)
  • Young Professionals in Leadership Development
  • Business Professionals of America (BPA) – Leadership Division
  • American Management Association (AMA)
  • National Network of Leadership Scholars
  • Student Engagement and Inclusion (SEI) Program, method
  • Student Activities Council, system – Event Planning Committee

Certifications

  • Advanced Leadership Certificate in Team Dynamics - Chicago
  • Certified Leadership Development Trainer (CLDT) - 2018
  • Certified Youth Leadership Development Coach - Beacon Labs
  • Project Management Professional (PMP)
  • Certified Ethical Leadership Professional (CELP) - Seattle
  • Certified Digital Marketing Professional (CDMP) - HubSpot
  • Association for Project Management (APM)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Apple Certified Associate (ACA)

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