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Skills

  • Training development aptitude
  • Technical issue resolution
  • Sales expertise
  • Shipping procedures understanding
  • Stock management
  • Strategic sales knowledge
  • Computer proficient
  • Data entry
  • Churn reduction initiatives
  • Warehousing functions

Work Experiences

  • In the top 4% of employees for successful automated.
  • Processed 16 invoices and mailed documentation to clients each one year.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Increased the team's revenue totals by bringing in more than $6 in personal the past year sales.
  • Collaborated with vendors to plan more than 4 daily pickups and weekly deliveries.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Great phone skills and framework talents have a proven track record of increasing productivity and customer satisfaction.
  • Hardworking Customer Relationship Associate with 12 years of telecommuting experience meeting customer needs.
  • Dedicated to exceeding expectations and leading the team to success.
  • Fluent in French. Personable and professional communicator.
  • Committed to providing world-class customer service while remaining professional.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 3 years.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Customer Relationship Associate proactive with experience in providing support and resolving customer complaints.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Proposed
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Integrated
  • Developed strong post-sales relationships with key stakeholders, leading to a 35% renewal rate increase.
  • Consulted
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Resolved product issue through consumer testing.
  • Advised
  • Won
  • Created

Affiliations

  • National Association of Social Workers
  • Certified Personal Customer Service (CPCS) - 2015
  • Salesforce Trailblazer Community – CRM Specialization
  • Lions Club
  • Global Customer Experience Management Summit
  • Society of Customer Service Professionals
  • Project Management Institute
  • The Institute of Customer Service (UK-based professional body)
  • Customer Insight & Business Analytics Association
  • International Council of Customer Service Organizations (ICCSO)

Certifications

  • ITIL Foundations for Customer Service Management
  • Certified Associate Customer Success Manager - Workday
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Service Excellence Certification – Summit Group
  • Professional CRM Administrator - Salesforce
  • CRM Data Management Fundamentals - Ironclad Systems
  • Customer Experience Management Professional Certification (CXMP)
  • Certified Customer Success Manager (CCSM) - Cedar Works

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