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Skills

  • Relationship development
  • Closing processes
  • High-risk account management
  • MS Office
  • Team management
  • Delinquent account recovery
  • Collection process automation
  • Billing Error Minimization
  • Accounts receivable management
  • First Aid/CPR

Work Experiences

  • Assisted customers facing financial hardship.
  • Transported SAP to the past year customer locations.
  • Avoided penalties and audit findings.
  • Achieved Excellence Award for consistently leading the department in monthly collections performance for 2022.
  • Achieved top 16% collection performance rating.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Collaborated with accounting teams.

Summaries

  • Adept at balancing customer service and financial recovery goals.
  • Automated billing systems to improve payment processing time by 31%.
  • Achieved a significant decrease in overdue balances.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Acclaimed for reducing overdue balances by $6.
  • Achieved a 37% collection performance rating.
  • Accomplished Credit Collections Representative.
  • Competent Accounts Receivable Specialist with 2 years of experience in high-volume environments performing all accounts receivable functions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in strategic planning and process improvement backed up by Accounting and Finance training.

Accomplishments

  • Reconciled accounts monthly to ensure accurate records, reducing total delinquent balances by $5 over the past year.
  • Managed high volume of inbound and outbound collections calls, maintaining an average call resolution rate of 50%.
  • Trained 14 junior team members on enhanced debt recovery techniques, improving recovery rates by 50% within three years.
  • Rebuilt payment schedules for 43% of at-risk clients, helping to retain their business and clear outstanding balances.
  • Developed and maintained up-to-date records of accounts receivable aging reports and implemented follow-up processes efficiently.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully closed 9 delinquent accounts through effective negotiation, resulting in 54% debt recovery.
  • Engaged 6 at-risk clients with personalized repayment solutions, successfully retaining 25% within several months.
  • Collaborated with the legal team to escalate unresolved payments, reducing long-term delinquencies by 58%. Provided comprehensive case documentation.
  • Reconciled an average of 9 customer accounts per week, securing payment arrangements and reducing overdue balances by $16 in three years.

Affiliations

  • Business Credit & Financial Management Association (BCFMA)
  • Rotary International
  • Association of Independent Consumer Credit Professionals (AICCP)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Lions Club
  • Credit & Collections Technology Excellence Awards Nominee 2016
  • Collection Advisors Membership
  • National Financial Educators Council (NFEC)
  • Society of Women Engineers

Certifications

  • Credit Risk Modeling and Management Workshop Certification
  • Multilingual Call Center Expert Certification
  • Debt Collection Negotiation Strategies Certification
  • Certified Anti-Money Laundering Specialist (CAMS)
  • CompTIA Network+
  • Certified Revenue Cycle Specialist (CRCS)
  • Certified Credit and Collection Professional (CCCP) from Lakeside Partners
  • Data-Driven Credit and Collection Decisions Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)

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