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Skills

  • MS Office
  • Client relationship development
  • Legal collaboration on high-risk accounts
  • Closing processes
  • Framework equipment
  • Operational improvement
  • Data accuracy and validation
  • Payment plan negotiation
  • Customer service excellence
  • Bookkeeping

Work Experiences

  • Assisted in cross-training new team members on collection procedures, increasing team productivity by 26%.
  • Avoided penalties and audit findings.
  • Boosted individual sales contributions by 61%.
  • Assisted in cross-training new team members.
  • Analyzed account data to identify patterns and recommend interventions that improved collection rates by 39%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adjusted terms for at-risk clients.
  • Achieved a 71% arrangement agreement rate.
  • Collaborated with cross-functional teams to implement an automated billing system that improved payment processing time by 60%.

Summaries

  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Adept at managing collections processes.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Accomplished Credit Collections Representative with deep proficiency in skip-tracing and recovery of overdue accounts. Increased client payment timeliness for 10 accounts, enhancing overall cash flow.
  • Adept at managing reconciliations for high-volume customer accounts.
  • Credit & Collections Representative is a multi-talented Credit & Collections Representative who is consistently rewarded for planning and operational improvements.
  • Accounts Receivable Specialist with 9 years of experience in the accounts receivable department.
  • Credit & Collections Representative with 18 years of successful data analysis and team leadership experience.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.

Accomplishments

  • Worked closely with internal departments such as billing and legal to resolve complex client disputes, facilitating payment agreement completion for approximately $7 per month.
  • Regularly exceeded monthly collections targets by 72% through proactive communication with delinquent clients and custom payment solutions.
  • Negotiated repayment schedules with high-value clients, reducing the company’s outstanding receivables by $14 in one year.
  • Collaborated with other departments to resolve customer concerns, reducing delinquency rates by 67% in three years.
  • Created solutions for clients facing financial hardship, enabling 76% of customers to meet their financial obligations.
  • Reconciled an average of 9 customer accounts per week, securing payment arrangements and reducing overdue balances by $16 in three years.
  • Developed and presented KPI-focused performance metrics that resulted in a 45% increase in overall collection success rates.
  • Negotiated with delinquent accounts to secure repayment, achieving a 67% resolution rate while maintaining positive customer relationships.
  • Utilized Adobe Creative Suite to streamline the collections process, reducing follow-up times by 37%. Visibly improved workflow and payment retrieval timelines.
  • Rebuilt payment schedules for 43% of at-risk clients, helping to retain their business and clear outstanding balances.

Affiliations

  • Jaycees
  • Financial Services Roundtable Membership
  • Association of Credit and Collection Professionals (ACCPro)
  • Society of Women Engineers
  • Lions Club
  • Continuous Professional Development in Financial Services (CPD)
  • Commercial Finance Association (CFA)
  • International Association of Credit Portfolio Managers (IACPM)
  • Online Lending Association (OLA)
  • Association of Independent Consumer Credit Professionals (AICCP)

Certifications

  • Financial Risk Manager (FRM) Certification
  • Civil Procedure Compliance for Debt Collectors
  • Finance for Non-Financial Managers Certification
  • Customer Account Management (CAM) Certification
  • Certification in Secured Collections Practices 2023
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Credit Risk Modeling and Management Workshop Certification
  • Certified Accounts Receivable Specialist (CARS)

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