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Skills

  • Business operations
  • Prospecting
  • Contract Management
  • Project organization
  • Team management
  • Guest inquiries
  • Client relationship management
  • Relationship development
  • Customer service
  • Team collaboration and leadership

Work Experiences

  • Boosted traffic to the storefront by 83% through targeted social media campaigns and partnerships with local businesses.
  • Implemented sales and marketing strategies to boost the company's revenue.
  • Achieved cost reductions of $18 in the Chicago region.
  • Analyzed market trends for competitive pricing.
  • Collaborated with operations to rotate rental stock.
  • Increased my business by 13% over the past year by implementing targeted marketing.
  • Collaborated with management on pricing strategies.
  • Attracted 83% more business clients.
  • Achieved Employee of the Year by surpassing quota by 2% and increasing total rentals by 16 units in 2017.
  • Achieved a clean audit for 2019.

Summaries

  • Award-winning Rental Sales Officer with a strong foundation in profit and loss analysis and fleet management. Streamlined multiple client-focused processes resulting in a 47% boost in customer satisfaction.
  • Achieved a 41% boost in total rentals.
  • Adept at contract negotiations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Outgoing Rental Sales Officer has increased revenue for the rental company by 12 years.
  • Smart, dependable, and regarded as a team player.
  • Achieved a 52% retention rate.
  • Within Miscellaneous, senior Rental Sales Officer and outstanding performer in workflow optimization and budget management.
  • Award-winning Rental Sales Officer.
  • Professionally represented company that responds to all requests in a timely and professional manner.

Accomplishments

  • Managed key accounts, consistently achieving an 7% retention rate and developing a more personalized approach to corporate rentals.
  • Liaised with corporate clients for VIP rentals and secured long-term contracts valued at $17, securing repeat business.
  • Documented and resolved category which led to process.
  • Automated invoicing procedures, reducing administrative overhead and minimizing errors by 29%, contributing to a smoother workflow.
  • Implemented a digital contract system that shortened the rental process by 4 minutes, enhancing customer turnaround.
  • Enhanced up-sell ratios by 62% through personalized customer service and targeted product recommendations.
  • Leveraged data-driven insights to optimize promotional campaigns and increase monthly rentals by 18% compared to previous months.
  • Improved fleet utilization rates by 36%, optimizing the availability of high-demand rentals and maximizing revenue opportunities.
  • Analyzed rental booking trends, contributing to data-driven adjustments that improved forecast accuracy by 26% %.
  • Conducted inventory audits through profit and loss analysis over the Chicago region, resulting in savings of $9 annually.

Affiliations

  • International Association of Sales Professionals (IASP)
  • Customer Experience Professionals Association (CXPA)
  • American Medical Informatics Association
  • Retail Industry Leaders Association (RILA)
  • National Business Aviation Association (NBAA)
  • Association of Professional Sales Executives (APSE)
  • Society of Human Resource Management
  • National Association of Sales Professionals (NASP)
  • Customer Service Institute of America (CSIA)
  • Certified Sales Leadership Professional (CSLP)

Certifications

  • Point of Sale (POS) Systems Certification - Retail Pro International
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Salesforce Certified Sales Cloud Consultant - system
  • Customer Relationship Management (CRM) Certification – metric
  • Rental Property Management Certificate - National Property Management Association (NPMA)
  • Certified Leasing Professional (CLP) - National Apartment Leasing Professional (NALP)
  • Certified Customer Service & Sales Professional (CCSP) - International Customer Service Association (ICSA)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)

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