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Skills

  • Communications
  • Conflict resolution and mediation
  • Order taking
  • Metric equipment
  • Advanced communication skills
  • Customer service excellence
  • Lead Conversion
  • Rental Market
  • Product promotion
  • Contract negotiation

Work Experiences

  • Rental asset processes, including cleanliness standards, were implemented by me.
  • Attended industry networking events.
  • Collaborated with operations to rotate rental stock.
  • Added Microsoft Excel.
  • Achieved average revenue growth per client by $18 monthly.
  • Achieved cost reductions of $18 in the Chicago region.
  • Collaborated with operations to rotate rental stock more frequently, reducing wear and tear costs by $12.
  • Achieved store revenue goals consistently.
  • Analyzed market trends for competitive pricing.
  • Updated the company's database to include new property listings and amenities.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Outgoing Counter Clerk was dedicated to taking orders efficiently and ensuring that customers received their requested items as soon as possible.
  • Worker who is a natural at the cash register.
  • Counter clerk with 11 years of experience patiently answering customer questions.
  • Dedicated to making a positive impact on business operations by increasing customer satisfaction.
  • Achieved 66% customer satisfaction increase.
  • Achieved $6 in weekly profit boosts.
  • Achieved cost reductions of $8 in the Denver region.
  • Professionally represented company that responds to all requests in a timely and professional manner.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.

Accomplishments

  • Collaborated with team of 10 in the development of procedure.
  • Automated invoicing procedures, reducing administrative overhead and minimizing errors by 29%, contributing to a smoother workflow.
  • Exceeded annual profit-margin expectations by employing dynamic pricing strategies and enhanced customer engagement.
  • Built and maintained relationships with local tourism operators, which drove a substantial 75% increase in enthusiast customer rentals.
  • Consistently exceeded monthly rental targets by 41% %, leveraging CRM software to boost lead conversion and customer follow-ups.
  • Formulated a competitive pricing strategy that led to an incremental revenue increase of 22% in the 2016 fiscal year.
  • Facilitated market research and competitor analysis to identify regional growth opportunities, resulting in the launch of 12 new locations.
  • Developed partnerships with local businesses, fostering foot traffic increases of 42% % and improving visibility within the community.
  • Enhanced up-sell ratios by 62% through personalized customer service and targeted product recommendations.
  • Resolved product issue through consumer testing.

Affiliations

  • Lions Club
  • Sales Management Association (SMA)
  • International Franchise Association (IFA)
  • Association for Computing Machinery
  • Institute of Rental Professionals (IRP)
  • International Association of Sales Professionals (IASP)
  • Rotary International
  • Customer Service Institute of America (CSIA)
  • Certified Sales and Marketing Professional (CSMP)
  • Automotive Fleet & Leasing Association (AFLA)

Certifications

  • Certified Inventory Optimization Professional (CIOP) - International Supply Chain Education Alliance (ISCEA)
  • CompTIA Security+
  • Professional Certificate in Real Estate Finance and Development - Urban Land Institute
  • Certified Customer Service & Sales Professional (CCSP) - International Customer Service Association (ICSA)
  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Rental Property Management Certificate - National Property Management Association (NPMA)
  • Loss Prevention Certification (LPC) - Loss Prevention Foundation
  • Salesforce
  • Applied Operational Risk Management Certification - PRMIA
  • Certification in Fleet Risk Management - Fleet Safety Institute

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