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Skills

  • Weekly Payroll
  • Music showcase training
  • Kennel cleaning and sanitizing methods
  • Process improvement
  • Contract negotiation/review/drafting
  • Database administration
  • Heavy lifting
  • Results-oriented
  • Product ordering
  • Communications

Work Experiences

  • Contributed to a 68% increase in overall customer satisfaction.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Contributed to winning Excellence Award.
  • Consistently exceeded monthly reception KPIs.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Analyzed visitor flow.
  • Averaged 9 calls daily.
  • Coordinated effectively with the security team.
  • Contributed to winning President's Club in customer service excellence by leading the frontline reception team’s consistent performance.
  • Consistently delivered outstanding event coordination by managing guest registrations, welcoming VIPs, and ensuring smooth logistics for up to 10 attendees.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Reception Supervisor is a focused and dependable Reception Supervisor with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Motivated Reception Supervisor with experience managing large-scale projects, including budgeting and administration.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Recognized for outstanding interpersonal, client, and professional communication skills in team leadership.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Reception Supervisor is a multi-talented Reception Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with team of 5 in the development of standard.
  • Developed and implemented training programs for new reception staff, reducing onboarding time by 77% and increasing service effectiveness.
  • Created
  • Guided
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Improved
  • Ensured
  • Facilitated the transition to paperless visitor management systems, cutting down administrative tasks and reducing check-in times by 15%.
  • Design: Responsible for creative design for prominent standard.
  • Ensured compliance with program, meticulously reviewing visitor logs and maintaining confidentiality of sensitive information at all times.

Affiliations

  • Association for Computing Machinery
  • Event and Guest Services Professionals Association (EGSPA)
  • Association for Corporate Support Professionals
  • National Association of Social Workers
  • International Association of Administrative Professionals (IAAP)
  • Certified Office Manager (COM) Credential via ARMA International
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Certified Conference and Event Planner (CCEP)
  • American Society for Training and Development (ASTD)

Certifications

  • Certified Professional in Accessibility Services (CPAS) by Ironclad Systems
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute (AHLEI)
  • CPR/First Aid Certification by category
  • Vendor Management Professional Certification by Supply Chain Professionals Association
  • Time Management and Efficiency Certification by system
  • Professional Telephone Skills Certification by process
  • Customer Service Excellence Certification by Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Team Leadership for Administrative Staff Certification by initiative
  • Project Management Professional (PMP)

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