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Skills

  • Process improvement
  • Project organization
  • Charting expertise
  • Wound care and irrigation
  • Patient scheduling
  • Security systems
  • Invoice generation
  • Advanced knowledge of healthcare regulations
  • Infection control protocols
  • CCTV

Work Experiences

  • Provided medical staff and patients with the supplies, support, and assistance they needed for unit-specific procedures.
  • Addressed insurance discrepancies.
  • Administered oxygen during emergencies.
  • Achieved a performance improvement of 85%.
  • Collaborated with the billing department to address insurance discrepancies, recovering $4 for the facility within three years.
  • Conducted quarterly training sessions on patient confidentiality and medical ethics, raising compliance rates by 38%.
  • Conducted pre-operative assessments for 10 patients, improving surgical preparation efficiency and decreasing patient cancellations by 21%.
  • Assessed patient care workflows.
  • Cleaned surfaces and restocked supplies in order to prepare treatment rooms for patients.
  • Acted as liaison between surgical teams and families.

Summaries

  • Achieved a 18% reduction in follow-up inquiries.
  • Procedure and process have a proven track record.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Committed to ensuring regulatory compliance and practice standards in order to achieve the highest level of patient satisfaction.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Medical Staff Associate and team leader with 18 years of experience in process settings.
  • Achieved a 62% improvement in clinic efficiency.
  • Achieved a 31% boost in positive survey responses.
  • Adept at preparing patients for outpatient procedures.
  • Empathic, effective, and motivated Medical Staff Associate with clinical experience and compassion to meet the challenges that today's healthcare organizations face.

Accomplishments

  • Independently managed the daily updating of patient charts, increasing chart accuracy and completeness by 78%.
  • Collaborated with external laboratories to expedite diagnostic test results, decreasing turnaround time for patient diagnosis by three years days.
  • Collaborated with a multidisciplinary team to reduce patient wait times by 15 minutes on average, improving patient satisfaction scores.
  • Maintained and organized medical records for over 17 patients, maintaining 100% compliance with HIPAA regulations.
  • Supported a system-wide electronic medical record (EMR) transition, ensuring full compliance with HIPAA regulations while maintaining patient data integrity.
  • Developed comprehensive tracking for patient symptom documentation, increasing diagnostic timeline accuracy by 16%.
  • Enhanced patient transfer processes by coordinating between departments, reducing inter-departmental communication delays by 46%.
  • Developed a patient outreach initiative focusing on preventive care, increasing flu vaccination rates by 35% in 2021.
  • Participated in monthly OSHA compliance audits, identifying and rectifying safety hazards, achieving full compliance within several months.
  • Improved appointment scheduling efficiency by developing an automated reminder system, reducing patient no-show rates by 63%.

Affiliations

  • American College of Healthcare Executives (ACHE) - Professional affiliate advancing leadership in medical clinics and hospitals
  • American Medical Technologists (AMT) - Active Member since 2022
  • Healthcare Financial Management Association (HFMA) - Focused on financial optimization in clinics and insurance processes
  • American Association of Medical Assistants (AAMA) - Certified Medical Assistant (CMA), effective 2018
  • Academy of Clinical Research Professionals (ACRP) - Participated in clinical research and trials overseeing patient safety
  • Association for Vascular Access (AVA) - Participated in workshops on improving IV safety and patient care outcomes
  • Association for Professionals in Infection Control and Epidemiology (APIC) - Participated in events focused on reducing in-hospital infection rates
  • Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) - Collaborated on Joint Commission compliance auditing
  • National Association for Healthcare Quality (NAHQ) - Focused on improving clinical quality standards
  • National Association of Healthcare Assistants (NAHCA) member

Certifications

  • Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association (NHA)
  • Project Management Professional (PMP)
  • Professional Association of Health Care Office Management (PAHCOM) Certification - program
  • Apple Certified Associate (ACA)
  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
  • Certified Infection Control (CIC) – program
  • ServSafe
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SAP Certified Application Associate

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