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Skills

  • Team building
  • Business operations
  • Multi-line phone system management
  • Police and fire department coordination
  • Operational improvement
  • Fast and accurate data entry
  • Computer-aided dispatching
  • Knowledge of radio frequencies and protocols
  • Emergency services routing
  • Error-free logging of case records

Work Experiences

  • Achieved recognition with Outstanding Service Award.
  • Contributed to a 26% improvement in emergency response times.
  • Awarded Excellence Award for exceptional performance as part of a citywide emergency preparedness initiative, tracking and dispatching over 3 emergency calls flawlessly.
  • Analyzed GPS data for rapid support.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in training newly hired dispatchers, increasing their competence and reducing training time by 67%.
  • Assisted in training newly hired dispatchers.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Conducted regular system checks on communication equipment.
  • Collaborated with field officers.

Summaries

  • Adaptable to fast-paced environments, adept at managing high call volumes and strategically dispatching units to diverse emergencies with precision.
  • Certified in Scrum Master.
  • Experienced in managing emotions and remaining calm under pressure.
  • Achieved over 6 positive outcomes.
  • Within Government, senior Police Telecommunicator and outstanding performer in team leadership and budget management.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Achieved zero communication errors in 2018.
  • Boosted call management skills.
  • Project management geography and streets are familiar to me.
  • Adept at managing high call volumes.

Accomplishments

  • Delivered training workshops to 10 new hires on call-taking protocols, improving call handling speed and accuracy by 24%.
  • Actively participated in the design and roll-out of a new radio communication system, which streamlined officer-to-dispatch communications across Seattle.
  • Implemented emergency call triage system, categorizing calls more effectively and reducing unnecessary dispatches by 83%.
  • Updated and maintained HubSpot logs with precision, crucial for legal and recordkeeping purposes in over 7 of cases monthly.
  • Executed high-level multitasking of tracking multiple emergency units, leading to a 28% improvement in dispatch efficiency.
  • Regularly tested and evaluated emergency communication equipment, ensuring 61% uptime and full functionality during high-pressure situations.
  • Played a pivotal role during mass emergency events, ensuring smooth coordination among departments and reducing confusion in critical moments.
  • Led cross-functional teams in emergency scenarios, ensuring seamless coordination between telecommunication and on-site teams.
  • Collaborated with product to streamline interagency communication, resulting in a 28% boost in cooperative response actions.
  • Integrated Workday in dispatching processes, which decreased response times by 44% and improved overall service accuracy.

Affiliations

  • Emergency Dispatchers & Telecommunicators Association
  • National Association of State 911 Administrators (NASNA)
  • Association for Supply Chain Management (APICS)
  • Law Enforcement Communications Advisory Bodies
  • 911 Dispatcher Appreciation National Group
  • Rotary International
  • Public Safety Communications Standards Commission
  • Statewide Interoperability Executive Committee Collaboration Group
  • Community-based Emergency Response Association
  • International Critical Incident Stress Foundation

Certifications

  • CompTIA A+ Technician
  • Incident Command System (ICS) 200 Certification, Federal Emergency Management Agency (FEMA)
  • ServSafe
  • National Incident Management System (NIMS) IS-100 Certification - Federal Emergency Management Agency (FEMA)
  • Police Dispatch Certification - Illinois, 2016
  • Tactical Dispatch Certificate - Vantage, 2019
  • Certified Cyber Crime Specialist (CCCS) - Northwind, 2016
  • Advanced Telecommunications Operator Certificate - category, 2023
  • Radio Protocol and Transmission Certification - International Association of Chiefs of Police (IACP)
  • Basic Telecommunicator License - Texas Commission on Law Enforcement (TCOLE)

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