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Skills

  • Root cause analysis
  • Educating customers
  • Collaboration with suppliers/vendors
  • Diagnostics using advanced tools
  • Process improvement
  • Hands-on experience with SAP diagnostic tools
  • First-Time Fix Rate Improvement
  • Regulatory compliance
  • Time management
  • Data Backup and Recovery Solutions

Work Experiences

  • Assessed repair skill gaps within the team.
  • Boosted customer engagement through recurring services by 46%.
  • Achieved a customer satisfaction rating of 44%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted in-depth client education.
  • Achieved a 48% success rate.
  • Assisted 8 clients in saving important information.
  • Consistently explained repair processes and outcomes to customers, resulting in a 19% increase in referral business.
  • Achieved 34% cost-savings.
  • Achieved a 50% reduction in parts purchase.

Summaries

  • Expert in setting up and troubleshooting equipment.
  • Consistently recognized for delivering zero-defect repairs and implementing quality control measures that led to 68% fewer return issues. Awarded Employee of the Year at Beacon Labs.
  • Adept in diagnosing water-damaged devices, implementing repair processes that cut repair times by 40%. Looking to bring this expertise to Ironclad Systems.
  • Consistently recognized for delivering zero-defect repairs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Balanced workflow.
  • Completed over 15 repairs monthly.
  • Telecommunications technician with 7 years of experience in voice, data, and other systems installation.
  • Cell Phone Repair Technician is a multi-talented Cell Phone Repair Technician who is consistently rewarded for planning and operational improvements.
  • Achieved a 38% success rate on initial diagnostics.

Accomplishments

  • Serviced up to 5 smartphones daily, consistently ranking in the top procedure% for repairs completed correctly the first time.
  • Resolved product issue through consumer testing.
  • Personally recognized with Employee of the Year for maintaining low error rate in over 16 complex motherboard repairs.
  • Decreased repeat hardware failure incidents by conducting thorough diagnostic testing and implementing a pre-repair checklist process.
  • Directed a team to resolve high-priority repair cases involving corporate clients, achieving a satisfactory resolution rate of 34%.
  • Trained and mentored a team of 10 technicians, resulting in a 56% improvement in overall repair efficiency.
  • Selected and implemented tools for quality assurance, reducing misdiagnosed technical issues by 71% across metric.
  • Reduced average phone repair time by 18% through implementation of optimized repair techniques, improving customer satisfaction.
  • Spearheaded creation of concise repair documentation for method, leading to faster training of new technicians.
  • Integrated cloud-based diagnostic software that increased accuracy of problem identification by 58%, minimizing device misdiagnosis.

Affiliations

  • Electronics Technologist Association of America (ETAA)
  • Certified Refurbishers Guild
  • Mobile Electronics Certified Professional (MECP) membership
  • Board Member, Independent Mobile Tech Support Forum
  • Apple Technicians Support Network
  • American Marketing Association
  • International Association of Administrative Professionals
  • Founding Member of Professional Mobile Repair Geeks Phoenix
  • Association for Computing Machinery
  • Toastmasters

Certifications

  • CompTIA IT Fundamentals (ITF+) Credential
  • Project Management Professional (PMP)
  • Certified Technician for Motherboard Repair – Northwind
  • Certified Android Screen Repair Technician
  • Apple Certified Mac Technician (ACMT)
  • Certified Advanced Data Recovery Technician – Northwind
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • ESD (Electrostatic Discharge) Handling Training Certification

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