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Skills

  • Project organization
  • Team Leadership
  • Communications
  • Critical thinking
  • Cost reduction strategies
  • Escalation management
  • Census Metrics Analysis
  • Negotiation
  • Regulatory compliance
  • Task prioritization

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Welcomed new members and established and updated memberships in Northwind category programs.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Allocated resources more efficiently.
  • Oversaw a group of 4 procedure associates who dealt with the department's daily and complex requirements.
  • Increased employee morale and decreased turnover by 18%.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • To take on a new role in a program setting, I'm ready to offer exceptional leadership and planning abilities.
  • Within Food and Beverage, senior Census Area Supervisor and outstanding performer in team leadership and client relations.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Professional with over 4 years of experience as a manager for a $10 18 months revenue-generating company.
  • Proactive Census Area Supervisor uses determination and attention to detail to produce high-quality budget management work.
  • Develop strategic business partnerships and relationships.
  • Dedicated to providing high-quality services and products.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Bringing 10 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Mentored new team leaders, helping to reduce turnover by 39% within the past year while increasing overall team morale.
  • Managed procurement and inventory control for Jira, reducing unnecessary expenditures by $17 through resource optimization.
  • Utilized team performance metrics to reassign resources, reducing data collection time by 16% in underperforming areas.
  • Resolved product issue through consumer testing.
  • Oversaw the execution of key operational tasks, ensuring that all milestones were met and compliance with federal deadlines upheld.
  • Presented project updates to federal oversight groups, ensuring that all compliance metrics were clarified and met ahead of deadlines.
  • Improved team performance by 57% through the implementation of individualized performance metrics and regular coaching.
  • Trained all new hires on workplace safety protocols, leading to a 81% decrease in on-the-job incidents.
  • Developed and instituted a comprehensive quality control procedure, leading to a decrease in data inconsistencies by 19%.
  • Led initiatives that improved public perception of the census in Raleigh, resulting in a 24% rise in voluntary participation.

Affiliations

  • American Planning Association (APA)
  • American Marketing Association
  • American Evaluation Association (AEA)
  • International Association of Administrative Professionals
  • Volunteer Census Outreach Coordinator, Raleigh, 2018
  • Federal Managers Association (FMA)
  • Association for Computing Machinery
  • National Institute of Governmental Purchasing (NIGP)
  • International Council of Nurses
  • International Association for Public Participation (IAP2)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Expert in Contingency Planning, initiative
  • SHRM Certified Professional (SHRM-CP)
  • Workforce Planning and Management Certification, category
  • Certified Government Auditing Professional (CGAP), program
  • Certified Policy Analyst & Research Specialist, Cedar Works
  • Customer Service Management Certification, Cedar Works
  • Performance-based Capacity Planning Certification, method
  • Certified Conflict Resolution and Mediation Specialist Beacon Labs
  • Human Resources Management Certification – system

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