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Skills

  • Cross-functional team collaboration
  • Consultative selling approach
  • Relationship development
  • Budgets
  • Microsoft Office Suite
  • MS Outlook proficiency
  • Customer retention strategies
  • Persuasive
  • Procedure equipment
  • Customer feedback analysis for product improvement

Work Experiences

  • Closely monitored KPIs in the CRM to analyze team performance and drove quarterly sales to exceed company quotas by $9.
  • Participating in tradeshows was recommended as a way to foster growth within key accounts.
  • Captured 77% of market share within 2015.
  • Assisted with market research activities such as the development of metrics and requirements, as well as risk management.
  • Closed sales contracts worth $9.
  • Achieved results over a 2016 period.
  • Looked at marketing data such as market trends, competitor performance, and product advantages.
  • Collaborated with 7 cross-functional teams, including engineering and production, to deliver tailored solutions for B2B clients.
  • Closed 50% of high-value opportunities.
  • Designed and modified products to meet the needs of specific customers.

Summaries

  • Helping customers understand product offerings by combining deep technical knowledge with strong communication skills.
  • Achieved 34% higher client engagement.
  • Sales Engineer with exceptional consultative sales skills to assist customers in resolving technical issues.
  • Offering a strong work ethic as well as a track record of developing long-term customer relationships.
  • Friendly and outgoing, with a natural ability to forge important bonds through communication, customer service, and negotiation.
  • In fast-paced environments with tight deadlines, successfully leads and motivates teams to execute business opportunities and close sales.
  • Clear understanding of performance reporting and workflow optimization as well as performance reporting training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Expert at collaborating with customers to identify IT challenges and develop practical solutions.
  • Dedicated to understanding customer needs and developing unique solutions in order to build rapport and maintain loyal customer relationships.

Accomplishments

  • Enhanced customer onboarding by creating technical documentation for multiple industries, resulting in a 8% lower churn rate.
  • Increased cross-sell opportunities by analyzing customer data patterns and offering strategic product bundles, boosting sales by $12.
  • Worked closely with finance on refining lead qualification, resulting in a 18% increase in high-quality leads.
  • Developed and maintained a pricing model for scalable product offerings, increasing customer acquisition by 41% in 2021.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped internal communication channels between sales and engineering teams, reducing project delivery time by 31%.
  • Spearheaded cross-functional meetings with marketing, engineering, and support departments to align goals and accelerate product rollouts.
  • Created and delivered focused technical sales presentations to B2B clients, resulting in a 45% increase in conversion rates.
  • Generated over $12 in annual revenue by using consultative sales methods to build strong client relationships.
  • Designed and implemented a targeted sales training program that increased team selling efficiency by 46% over 10 months-month span.

Affiliations

  • Association of Information Technology Professionals
  • Freemason
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Society of Sales Engineers (Columbus)
  • Association for Computing Machinery (ACM)
  • Mechanical Contractors Association of America (MCAA)
  • American Society of Safety Professionals
  • American National Standards Institute (ANSI)

Certifications

  • Digital Marketing Certification - HubSpot Academy
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • Cisco Certified Internetwork Expert (CCIE)
  • HubSpot Sales Software Certification - HubSpot Academy
  • Certified Customer Service Professional (CCSP) - Customer Service Institute of America
  • CompTIA A+ Technician
  • Certified Cloud Security Professional (CCSP) - category
  • Certified Sales Leadership Professional (CSLP) - metric
  • Certified Technical Sales Professional - category
  • SHRM Senior Certified Professional (SHRM-SCP)

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