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Skills

  • Team management
  • Problem resolution
  • Child-Focused Shelter Interventions
  • Customer service
  • Empowerment Workshop Facilitation
  • First Aid/CPR
  • Communications
  • Empathy and active listening
  • Process improvement
  • Emotional Support for Survivors

Work Experiences

  • Built trust and rapport with clients in crisis.
  • Collaborated with people from various disciplines to provide patients with coordinated care.
  • Used my platform to speak out against budget management issues using standard and system strategies.
  • Achieved 20% successful relocations without incident.
  • Conducted risk & safety assessments for incoming residents and tailored support plans to individual needs, resulting in safer exits for 76% of high-risk clients.
  • Collaborated with law enforcement and social services to ensure protection and legal rights, reducing instances of re-victimization by 56% through early intervention strategies.
  • Taught young people how to use discussion-starting strategies and promote social change.
  • Assessed client feedback.
  • Collaborated with multidisciplinary teams.
  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.

Summaries

  • Gifted community and social services leader with a track record of system activism, program coordination, and foundation building.
  • Adept Relief Women’s Refuge Worker with a proven ability to secure over $12 in grant funding, expanding critical services for women and children in crisis.
  • Collaborated with businesses to enhance opportunities.
  • Achieved a 40% increase in self-reported positive outcomes.
  • Talented Case Manager who can manage large caseloads without sacrificing care quality.
  • Collaborative Relief Women’s Refuge Worker expert in multidisciplinary teamwork, fostering coordinated care plans that reduced critical client incidents by 16%.
  • Within Miscellaneous, senior Relief Women's Refuge Worker and outstanding performer in project management and process improvement.
  • Collaborated closely with law enforcement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished legal advocate.

Accomplishments

  • Wrote successful grant proposals that resulted in 18 of additional funding, allowing for expansion of 15 critical services.
  • Successfully advocated for immediate legal support for 5 clients, leading to 49% successful court outcomes in domestic violence cases.
  • Organized outreach and awareness campaigns aimed at local communities, increasing referrals to shelter programs by 78% within 6 months.
  • Mapped client feedback surveys and implemented service changes, improving overall satisfaction by 39% over 18 months.
  • Effectively mediated conflicts among residents, reducing disputes and enabling a 73% increase in overall shelter harmony and safety.
  • Developed a comprehensive resource directory, connecting clients with 18 local services, improving client post-shelter outcomes by 29%.
  • Helped 16 women secure employment by providing job readiness training, resulting in 19% increase in long-term independence.
  • Coordinated a peer support program engaged by 16 participants over the past year, resulting in 16% improvement in emotional well-being.
  • Facilitated safety planning and transitional housing referrals for 4 women and children, leading to 76% reduction in long-term homelessness.
  • Facilitated 3 educational workshops on legal rights for survivors, resulting in 50% increase in informed decision-making among participants.

Affiliations

  • American Association of University Women (AAUW)
  • Society of Human Resource Management
  • National Network to End Domestic Violence (NNEDV)
  • Association of Information Technology Professionals
  • Domestic Violence Support Services Columbus
  • Society for Social Work and Research
  • National Organization for Women (NOW)
  • National Association of Social Workers
  • American Counseling Association - Trauma and Domestic Violence Focus
  • Humanitarian Women’s Network

Certifications

  • Certified Peer Support Specialist Summit Group
  • Child Protective Services (CPS) Worker Certification - Massachusetts
  • Certified Public Accountant (CPA)
  • Protection Orders and Legal Advocacy Accreditation - Vantage
  • Project Management Professional (PMP)
  • Certified Victim Services Practitioner - National Organization for Victim Assistance
  • Collaborative Problem Solving (CPS) Certified - Beacon Labs
  • Certified Domestic Violence Advocate (CDVA) - Brightline
  • Basic and Advanced Domestic Violence Counseling Certification - Cedar Works
  • CompTIA Network+

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